VSR, a patent-pending software technology, changes the speech analytics landscape, because companies no longer have to engage in partial mining and sacrifice valuable data due to hardware constraints. Until now, there simply was not enough processing power available to mine 100 percent of all recorded calls in medium and large speech analytics deployments. Therefore, most recorded data is not analyzed, and valuable business intelligence is lost or ignored.

With VSR, a company’s unused computing resources are used to power CallMiner’s speech processing engine – eliminating the need for expensive, single-purpose servers required for speech analytics implementations. Through the application of a unique process, VSR employs the unused or idle processing power within a network to process large volumes of recorded audio for use by CallMiner’s analytics. Though VSR is now being exclusively used with CallMiner’s speech-analytics, it can also be customized to power other compute-intensive enterprise software applications.