Virtualization Technology News and Information
Dell offers apology, refund to China customers over notebook chip complaint

Quoting from

Dell Inc has offered an apology and agreed to refund Chinese customers who accused the company of false advertising regarding the central processing units (CPUs) it offers in some notebooks marketed in the country, a company official said.

'In China, and in other countries around the world, we shifted from the Intel T2300 to the T2300E processor in some notebook models. Here's what caused the confusion: We did not update marketing materials in China prior to making the change to the T2300E processor,' said Francis Kam, director of China Client Sales Support on a company-run website.

Kam said the less-expensive T2300E does not support Intel's Virtualization Technology, a feature primarily aimed at server and workstation customers interested in running multiple operating systems on the same machine.

'In all markets of the world where we offer it, the T2300E allows us to provide a better value for customers who are not interested in virtualization,' he said in the statement.

Kam said Dell is offering consumers the option of a full refund.

'We have acknowledged the issue, and we have corrected the error in all materials. We have also directly apologized to Dell China customers who were affected, and offered full refunds for returned T2300E-based systems,' the statement added.

It said many customers have accepted the company's apology, while some have accepted the refund offer.

Last week, Corporate Social Responsibility (CSR) in China said on its website that Dell may face a possible lawsuit in China for alleged false advertising regarding chips in its laptop computers.

The lawsuit, which is currently under review by a Shanghai court, involves 19 Chinese consumers, CSR said, citing legal officials.

Dell's market share in China last year increased by 0.6 pct to 7.8 pct.

Lenovo led the market with a 33.3 pct share.

The original source article can be found, here.

Published Tuesday, August 15, 2006 8:17 AM by David Marshall
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