In an effort to address the rising demand among businesses for a more comprehensive, cost-effective IT services support solution, TheAdmins
, a value-added reseller (VAR) providing virtualization, application delivery, data security, network infrastructure and storage/business continuity services, today announced the introduction of its Continuous Support Offering (CSO). TheAdmins CSO is a service level agreement (SLA)-based support service designed to supplement IT services staff in resolving technology-critical issues with select Citrix®
Traditionally, companies have purchased IT services support agreements directly from manufacturers to serve as a lifeline in the event of an emergency. However, the reality is that many of these agreements serve as a mere insurance policy, and if unused, result in lost fees – only to be renewed again the following year. Also, manufacturer support is typically limited to the manufacturing company’s product line only – resulting in very specific and restricted support.
“More and more these days, we’re hearing first-hand about the challenges our clients are facing in performing the seemingly thankless task of accomplishing more with less resources – a particularly strong sentiment among the IT organizations responsible for supporting their infrastructure and technology investments,” said John Muscara, vice president, sales, product development and partner relationships for TheAdmins. “Many of our clients are also expressing a need for telephone and on-site support 24x7x365. With our Continuous Support Offering, we’re providing clients with a service level agreement that exceeds the requirements of the business and reduces operating expenses – available to them anytime.”
Products currently supported through TheAdmins CSO include:
- All Citrix products
- Microsoft (Active Directory®, Messaging and Windows Server®)
- VMware Virtual Infrastructure 3 (VI4 support coming soon)
- Cisco (routing and switching)
Service level agreement response time is as follows:
- One-hour for telephone support
- Four-hour for on-site coverage for New Jersey, New York City and Philadelphia
Continuous Support Offering Availability and Pricing
TheAdmins CSO is available now to new and existing TheAdmins customers. The cost of the service is $6,250 annually for 25 support hours, which can be used for telephone or on-site support seven days a week, 24 hours a day. Upon depletion of the purchased hours, replenishment options are available. Any time remaining at the end of 12 months may be used for other TheAdmins IT services, such as projects, staff supplementation, system management and troubleshooting.
“If you think about it, direct manufacturer support for per incident-based agreements is typically $20,000 or more annually and does not normally include on-site support,” said Muscara. “With TheAdmins CSO, clients are gaining access to our certified experts for technology support across a wide range of products at a fraction of the cost.”
For additional information on TheAdmins CSO, please contact Michelle Clemente, TheAdmins, at (908) 665-2270.