LiveTime Software, a leading provider of SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced the
general availability of its native iPhone client on the iTunes App Store. Supporting the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later, it
provides mobile access to both the SaaS and on-premise solutions provided by LiveTime Software, including Novell Service Desk. The iPhone client requires LiveTime Service Manager or Novell Service Desk 6.2 or later.
With the LiveTime iPhone client, organizations can manage all service requests, incidents, problems, changes, and deployments remotely. It enables users to communicate directly with customers and monitor SLA achievement and CMDB changes from the iPhone.
LiveTime is used by major organizations to improve overall customer service and provide visibility and process alignment with the business.
The LiveTime iPhone client has been developed natively using LiveTime’s rich web services infrastructure. The native interface has the benefit of delivering the user experience iPhone users expect from their mobile device.
Features include:
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Customer direct dial
- Request Filters
- Request History
- Adding Notes and Time to Requests
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
LiveTime has been able to transform organizations’ customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex customization and training normally associated with ITIL solutions, customers are able to implement LiveTime within a matter of weeks not months.
Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte and Disney.