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SunGard Availability Services Improves Service Quality and Streamlines Global Operations With Zenoss Service Dynamics

Zenoss Inc., a leading provider of cloud management software, announced today that SunGard Availability Services has deployed Zenoss Service Dynamics as its common service assurance platform for global cloud and managed services infrastructure. By unifying service assurance on the Zenoss platform, SunGard has not only streamlined global operations by eliminating several legacy management products, but has also achieved rapid improvements in problem isolation and accelerated time to market for new offerings.

"The only way to improve service quality while gaining efficiency is to take a new approach," said Nick Magliato, chief operations officer at SunGard Availability Services. "Unlike the legacy vendors, Zenoss offers a single, highly-automated product that handles our global monitoring needs across traditional offerings and the cloud. With Zenoss, SunGard becomes more effective, more efficient and more responsive to customer needs and new market opportunities."

SunGard Availability Services will use the Zenoss software product to provide full-stack resource monitoring, service impact and event management, and customer reporting for SunGard's over 9,000 customers globally. Unlike traditional IT operations software solutions, Zenoss delivers the entire suite of service assurance capabilities on a single, open, product platform. Using its "model-driven" approach, Zenoss automates significant aspects of the service assurance lifecycle, and responds in real-time to changes in the IT environment. These capabilities deliver unique value for managing traditional fixed IT infrastructure, and are a must with dynamic, virtualized and cloud-based infrastructure.

"We were built from the ground up to address the operational challenges for large IT-as-a-Service providers like SunGard Availability Services," said Bill Karpovich, Zenoss CEO and Co-Founder. "We're delighted to be working with a clear leader in the industry and to be a key component of their on-going innovation in the delivery of cloud-based services."

Published Tuesday, December 20, 2011 9:11 AM by David Marshall
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