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RES Software Ramps Up Customer Support Initiatives for Faster and More Successful Workspace Virtualization Deployments

Workspace virtualization leader RES Software today announced expanded professional services and support programs aimed at improving the time to a return on investment of workspace virtualization technology. RES Software and its certified partners are able to provide a “jumpstart” approach to deploying workspace virtualization technology, giving customers access to education, consulting and the support needed to fully maximize RES Software solutions in any enterprise.

In recent months, RES Software has made substantial investments in its global professional services organization that works with partners and customers’ internal IT teams to offer a comprehensive approach to deploying workspace virtualization quickly in the enterprise. The professional services team is managed by industry veteran Paul Bethany, based in Philadelphia, reporting to Gerry De Bruijn, Vice President of Services and Support.

“While the value of workspace virtualization technology has been proven by major analyst firms and is readily accepted by enterprise customers, the complexity of today’s IT environments results in organizations struggling to keep IT projects on time and on budget,” said De Bruijn. “Whether it’s a failed or hindered project from a competing user virtualization vendor, or a new RES Software customer looking for the added support and guidance from an expert in our space, we are happy to work together with our partners and customers’ IT departments to provide enterprise-class advisory and consulting services to make their projects successful.”

RES Software offers comprehensive support and advisory services, with growing teams in both the U.S. and EMEA providing support around the clock. Support and services are managed entirely in-house to ensure maximum quality for customers. RES Software also offers technical account management services to optimize lifecycle management post deployment. As a result of this holistic support and services offering, RES Software boasts more than a 95 percent renewal rate.

“As we continue to work with large enterprises the challenge we hear consistently is that IT teams are stretched to deliver on growing user demands,” said Gene Bonacci, General Manager and Vice President, Americas for RES Software. “Working with our valued partner community, we have repeatedly stepped into failed deployments from the competition and helped customers turn around stalled projects thanks to our stellar support organization and professional services team. Our commitment is consistently seen as a differentiator.”

RES Software’s support and professional services teams are helping enterprises introduce workspace virtualization today and preparing their infrastructures for an improved IT service delivery model which will be available later this year through the RES IT Store offering. The RES IT Store will allow users to request access to applications, data and a wide array of IT services via self-service, while automating the delivery of these services to a user’s workspace.

For more information about RES Software’s support and professional services programs, visit www.ressoftware.com.

Published Friday, May 10, 2013 6:43 AM by David Marshall
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RES Software Ramps Up Customer Support Initiatives for Faster and More Successful Workspace Virtualization Deployments - Telapprise - (Author's Link) - May 28, 2013 7:01 AM
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