has set a new benchmark for excellence in technical
services and support with a 96 percent customer satisfaction rating
based on the results of the company's fiscal 2013 support services
In a recent report published by HDI,
the world's largest IT service and technical support membership
association, the average customer satisfaction rating for similarly
sized vendors providing similar support services is 89 percent.
services organization is committed to helping customers overcome the
inherent challenges of independently designing, planning and building
efficient data management environments. With the people, processes and
technologies to modernize traditional IT infrastructure, CommVault
Services deliver a proven blueprint to accelerate transformation,
increasing value and resilience to support continued data growth.
Rowlett, data storage and desktop infrastructure team leader, Bauer
Corporate Services stated, "Bauer has 100 percent confidence in the
CommVault Simpana product, in CommVault support and the CommVault team
that regularly supports us. As Europe's largest privately owned
publishing group, we are constantly striving to adapt to new business
trends- such as mobile services and the growth of social media - and the
CommVault support team provides us with continuous analysis of our
technology needs. This allows us to do what we need to do - focus on
delivering better services to our clients. We've never had this level of
confidence in any company in the past."
"While we are delighted
with this positive feedback from our customers, we continue to be
committed to delivering holistic, data management solutions along with a
complete, highly proactive support and services strategy," said Robert
Brower, vice president, global customer support and customer education
services, CommVault. "By listening to our customers' business needs and
challenges and implementing the right services and support, we can
accelerate the achievement of their goals and modernize their data and
information environment. We are proud to have retained this industry
leading satisfaction rating for three years running and we continue to
work tirelessly to innovate our support programs and offerings for our
global customer base."
Customer-Led Professional Services and First-in-Class Support
commitment to delivering modern data management extends to
state-of-the-art support processes and a fast-growing professional and
consulting services practice that enable global customers to lower data
management costs, mitigate business and compliance risks and improve
access to information. Based on customer feedback, CommVault has
recently added or updated nine of its global consulting services
including fixed-price offerings such as:
- Architecture Design
- Provides executive level assessment and guidance for modernizing
clients' backup and recovery, archive and records retention strategies.
- Disaster Recovery Readiness Design - Helps
clients improve business resiliency, reduce costs, and increase
flexibility by assisting them with building business-aligned, multi-site
DR architecture and implementation plans.
- Data Classification & Archive Policy Design
- Synthesizes legacy archive strategies with current business,
compliance, records retention, and eDiscovery requirements to help
transform a client's traditional operation into an intelligent archive.
- Electronic Records Management Design -
Provides assessment to assist with designing and recommending technical
and business requirements for records retention management and potential
- Wellness Assessment -
Helps existing Simpana software customers to understand their strategic
challenges and identify future initiatives, and provides a comprehensive
remediation plan with details for all data management solution areas,
including: backup/recovery, archive, disaster recovery and reporting.