Software, a company that's leading the unification of Cloud Service
Management (CSM) and Unified Endpoint Management (UEM), today announced
significant updates to three of its core IT software solutions: HEAT
Endpoint Management and Security Suite (EMSS), HEAT Service Management
(SM), and HEAT Desktop and Server Management (DSM).
EMSS 8.5 delivers
defense-in-depth endpoint security with simplified endpoint management,
while offering added protection against targeted attacks. EMSS 8.5
further reduces complexity for both security and IT operations teams,
optimizes TCO & operational efficiencies, improves visibility and
delivers control back to IT.
Improvements delivered in the new EMSS 8.5 release include:
- Smoother integration into existing infrastructure and third-party systems via REST APIs
- Tighter security by updating caching proxy and adding a scan archives option for anti-virus (AV) real-time monitoring
- Simplified workflow via the ability to add a Custom Patch List to a Mandatory Baseline
- Expanded compatibility via support for Microsoft SQL Server 2016 and Windows Server 2016 along with Ubuntu and MacOS Sierra patch support
HEAT Service Management 2016.2 improves
an IT organization's ability to efficiently manage, deliver and measure
the services they provide. New capabilities improve the management of
critical projects and portfolios, enhance the user experience and
further streamline administration activities.
New capabilities delivered with HEAT Service Management 2016.2 include:
- Improved portfolio & project management, resource allocation and risk mitigation.
- Enhanced usability with added capabilities for administrators to customize content and layout.
- Better control and productivity with new capabilities such as improved filtering and administration of tasks and application objects.
- Improved integration framework to
more easily exchange information and tickets with other service teams
and IT systems. Connectivity to Microsoft Outlook and Exchange Calendar
has also been enhanced to remove the need for a VPN.
- Increased operational efficiency with
control and audit of Amazon Web Service (AWS) instances directly from
HEAT Service Management, including user privileges and change
- HEAT Software confirms the security and integrity of its Cloud based service management solution with SOC 2 Type 1 Security Certification
Additional key productivity enhancements for HEAT Software's UEM solution portfolio are introduced with the release of HEAT Desktop and Server Management (DSM) Version
2016.2. Consisting of ES, DSM and other applications, HEAT UEM is a
cross-platform solution that helps manage and secure traditional
Windows, Mac, virtual, and mobile endpoints from one unified console.
Key enhancements to HEAT DSM 2016.2 include:
- Simplified client management with a User Centric approach to associate users with their various endpoint devices
- Easier administration with
an enhanced setup wizard, a policy-based software management framework
and increased automation for software and application packages
- Streamline Windows 10 migration with a new migration manager, including enhanced support for MS Office (2003-2016)
- Increased security with enhancements for software patching performance and packaging
enhanced portfolio is the result of listening to our customers and
anticipating their future needs," said David Murray, a HEAT Software
product manager. "We constantly strive to make our products as thorough
and easy to use as possible and there's no better resource to tap than
those who use them most and benefit from the enhancements."
Adobe releases an update to Reader to patch a zero-day exploit, HEAT
EMSS protects us from this critical vulnerability," said Shilo McDonald,
an IT manager for Synventive Molding Solutions. "Within fifteen
minutes, our vulnerability risk drops to near zero."