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Puppet Delivers 2017 State of DevOps Report, Reveals Highest Performing Organizations Have Increased Automation Capabilities to 72 Percent


Puppet, the standard for automating the delivery and operation of the software that powers everything around us, today announced the findings of the 2017 State of DevOps Report. Over the past six years, Puppet has surveyed more than 27,000 technical professionals, making this report the largest, most comprehensive and longest-running study on the topics of DevOps, IT culture and leadership, and overall business performance. This year's report surveyed 3,200 respondents from organizations of all sizes and within multiple industries. It was written in partnership with DevOps Research and Assessment (DORA) and sponsored by Amazon Web Services (AWS), Atlassian, Deloitte, Electric-cloud, HPE, Splunk and Wavefront.

This year's report reveals many salient findings that enterprises can use to improve performance, leadership and culture within their own organizations. Among some of the most salient:

  • Automation boots performance -- The highest performing organizations have automated 72 percent of all configuration management processes. Those same high performers spend much less time (28 percent) mired in manual configuration processes that stall innovation and deployments. By comparison, low performers are spending almost half of their time (46 percent) on manual configuration. 

  • Leadership matters in digital transformation -- For the first time, the report considered leadership types and how they impact performance. The results found that high-performing teams have leaders with the strongest behaviors across five characteristics. These include vision, inspirational communication, intellectual stimulation, supportive leadership and personal recognition. Teams that have transformational leaders fall into the high performance category. Leaders that exhibit a lower percentage of these characteristics tend to have lower performing teams.

  • Lean product management practices drives higher organizational performance -- For the second year in a row, the report looked at lean product management practices to see if changes upstream in the product management process affect business outcomes downstream. Lean product management practices help teams ship features that customers want, more frequently. This faster delivery cycle lets teams experiment, creating a feedback loop with customers, benefiting the entire organization. 
"Every company relies on software to make its business more powerful, forcing IT organizations to evolve and ship software on demand," said Nigel Kersten, chief technical strategist, Puppet. "The results of the 2017 State of DevOps Report show that high-performing IT teams are deploying more frequently and recovering faster than ever before, yet the automation gap between high and low performing teams continues to grow. The report will help organizations understand how to identify their own inhibitors and embrace change on their DevOps journey."

"Speed, accuracy, precision and leadership rule business today. Companies with leaders who give their teams the power to deploy and upgrade great software the fastest, have an inside track to larger shares of the markets they compete within," said Sanjay Mirchandani, CEO, Puppet. "By adopting automation and DevOps, our customers have cut software deployment times from months to days, eliminated virtually all configuration errors and most importantly, helped their businesses to become top performers."

The full 2017 State of DevOps Report is available for download at

Published Tuesday, June 06, 2017 11:39 AM by David Marshall
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