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Arrow Electronics Helps MSPs Accelerate, Optimize End-User Cloud Deployments with New BitTitan MSPComplete Offering

Arrow Electronics, Inc. is providing its global IT channel ecosystem with access to BitTitan MSPComplete, a managed services automation platform that helps solution providers automate, enhance and more efficiently manage end-user cloud deployments, propelling organizations toward greater productivity, scalability, compliance and consistency.

IT service providers (ITSPs), managed services providers (MSPs), value-added resellers (VARs), system integrators (SIs) and other solution providers in the Arrow technology ecosystem can now access the MSPComplete platform through ArrowSphere, Arrow's cloud marketplace and enablement platform.

The MSPComplete Service Library features more than 100 migration and turnkey managed services around Microsoft Office 365 Suite, Microsoft FastTrack, Azure, EMS, Dropbox Business, Amazon, Box and Google G Suite, with new services added and updated weekly. In addition, MSPs and other providers can use the platform to create custom services and IP by adding tasks to an existing service, or by building an entirely new service.

"The BitTitan MSPComplete platform on ArrowSphere will help our MSPs accelerate and optimize their managed services business and simplify the process of transitioning end-customers to the cloud," said Steve Robinson, vice president of Arrow's global cloud business. "Arrow looks forward to collaborating with BitTitan to help solution providers take their managed services to the next level."

MSPComplete has a state-of-the-art user interface designed for seamless navigation, providing MSPs with unparalleled visibility and insight into their business-all from one, central dashboard. The easy-to-use platform helps MSPs and other solution providers automate and standardize workflows, centrally manage internal employees and external customers, and formalize better processes for delivering projects, services and an exceptional end-customer experience.

"In this competitive and complex cloud environment, more ITSPs than ever are turning to MSPComplete to increase recurring revenue, reduce service delivery costs, and operationalize employee knowledge," said Lon Clark, alliances manager at BitTitan. "By collaborating with Arrow, a global cloud distributor, BitTitan can now reach even more ITSPs looking to transform their organizations through business process automation."

MSPs working with Arrow can utilize the BitTitan MSPComplete platform to immediately generate recurring revenue through a vast library of turnkey project and managed services runbooks. In addition, MSPComplete can help MSPs realize significant potential cost-savings by:

  • Intelligently assigning the right task to the right resource based on skill-level and pay
  • Capturing unique business processes to create and protect their IP
  • Tracking service-delivery times down to the second for accurate billing and cost management
  • Monitoring task queues for service-level agreement compliance

Published Tuesday, June 13, 2017 1:22 PM by David Marshall
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