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Sapho 2018 Predictions: Four Predictions That Will Shape Enterprise Software in 2018

VMblog Predictions 2018

Industry executives and experts share their predictions for 2018.  Read them in this 10th annual VMblog.com series exclusive.

Contributed by Natalie Lambert, VP of Marketing, Sapho

Four Predictions That Will Shape Enterprise Software in 2018

Over the past 20 years, we have seen little innovation in enterprise software. Yes, deployment models have changed enabling IT to purchase and run software more easily than in the past, but enterprise software is still too complex for the majority of employees. This is no surprise when nearly 70 percent of enterprise systems are legacy applications.

Consumer software on the other hand, has changed. It has become simple. Personalized. Informative. Intelligent. And it is available everywhere. As consumers, we love our apps and it has changed the expectations that we have as employees when we look at the software in our workplace.

As 2018 approaches, application modernization projects will move into high gear as IT departments look to build or invest in solutions that will bring consumer-like simplicity to enterprise software. Here's how:

Prediction 1: Enterprise software will be personalized for each employee

No two employees have the exact same role, so why should their enterprise software experience be exactly the same? When software is personalized to deliver relevant information and tasks to each employee, the result is faster, smarter, and more productive work. Personalization can save companies 240 hours of lost time a year simply by eliminating unnecessary interruptions. Other studies have found that apps with features like personalized feeds boost productivity by more than 45 percent. As software continues to evolve, personalization will become a key feature, boosting employee engagement, satisfaction, and overall effectiveness.

Prediction 2: Enterprise software becomes intelligent with machine learning

Imagine if a system could learn what information sales reps searched for most or how managers typically responded to an expense approval under $100? What if that same system knew which system updates employees ignored? Machine learning is now able to take these learnings and make informed decisions on behalf of employees and surface more relevant updates to them, saving them time and improving their productivity and effectiveness. As machine learning gets more advanced, the possibilities on how it can augment employee intelligence by empowering them with tools that make them more capable and more intelligent become endless.

Prediction 3: "Push" replaces search in enterprise software

While search engines have made finding certain information easier, such as the weather in Hawaii and who won last night's football game (Go Patriots!), their usefulness declines when they must find various pieces of information from multiple enterprise systems. This means employees must manually pull the data they need, navigating through various systems, to find the information that impacts their day-to-day decisions. The process is so bad that the average employee ends up wasting about 108 minutes each work day searching for information. What's needed is a new, "push" technology that notifies employees

the moment an important system change occurs - even if it's something they don't typically check every day. As push computing continues to advance, employees will have the information they need to make a decision at their fingertips without ever having to look for it.

Prediction 4: Enterprise software will support multi-channel, multi-device (omnichannel)

We are seeing it already: Slack and Microsoft Teams are integrating with more and more enterprise systems, while iMessage now includes app functionality so people can share a flight itinerary or dinner reservation through a text message. Why? Because people love the ability to complete tasks or send updates without leaving the channel they're using. Omnichannel apps will offer enterprises a great opportunity to improve employee productivity while also meeting and exceeding their workforce's expectations with information from various applications and workflows from their systems delivered to them in the channel they're already using, such as to a messenger channel, a browser, email, or any device. Look for more workplace communication tools, such as Microsoft Teams or VMware Workspace ONE, and more traditional intranets to become the single place employees go to communicate, collaborate, receive information, and complete tasks.

Enterprise software has a ways to go to meet the consumer-simplicity desires that employees want, but technology is now available to give it the boost it needs to truly live up to the productivity increases it has been promising. Watch how personalization, push computing, machine learning, and omnichannel app support will impact your systems and engage your workforce, setting employees up for success allowing businesses to thrive as a result.

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About the Author

natalie lambert 

Natalie Lambert is the Vice President of Marketing at Sapho. Previously, she was at Citrix where she held multiple product marketing leadership positions and was most recently responsible for the company's multi-product solutions, thought leadership efforts, and positioning of Citrix as a leader in digital workplace technologies.

Prior to Citrix, Natalie spent seven years at Forrester Research, where she was the leading expert on end user computing. In that role, she advised clients on technology investments and best practices surrounding the enterprise computing environment. Natalie has been widely quoted in the press, including outlets such as The New York Times and The Wall Street Journal, and has written for Wired, Forbes and CIO.com.

Published Monday, November 06, 2017 7:40 AM by David Marshall
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