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ManageEngine 2019 Predictions: Automation, AI and Data Management Technologies Will Drive Business in 2019

Industry executives and experts share their predictions for 2019.  Read them in this 11th annual VMblog.com series exclusive.

Contributed by Shailesh Kumar Davey, Vice President, ManageEngine

Automation, AI and Data Management Technologies Will Drive Business in 2019

With 2018 coming to a close, it's time to look ahead to the new year and see what 2019 has in store for us. Based on conversations with ManageEngine customers and partners as well as observations on IT and business developments, here are three key tech trends we expect see.

1)    Digital process automation will accelerate.

At ManageEngine, we predict that enterprise adoption of process automation technologies will continue with the same vigor because the technologies are expected to make the enterprises nimble, data-centric, and quick to make decisions across geographies. More importantly, process automation will also help enterprises to go beyond the simple operational and efficiency gains made with basic automation to tap new revenue opportunities.

For example, a bank embracing fintech can use digital process automation to improve real-time visibility into its customers' data and factor the improved view into real-time risk assessment of the customers. To elucidate further, a bank could provide its customers with digital tools related to accounting, receivables, payables and all other back office functions. The customers can give permission to the bank to use selective data to have good visibility on the velocity of their businesses. This could enable the bank to provide financial services at a faster clip to the customer and at lower cost, not only due to automation but also to better risk visibility of the customer.

2)    OCR/NLP/voice/video/image processing will aid productivity gains.

The main nemesis of process automation is any web form customers, employees or partners must fill out when an organization wants to capture their data. Everyone dreads screens with forms.

AI/machine learning technologies are mature enough to process voice, video, text and images reliably. Using these mature technologies, the natural activities of making a phone call, taking a video, or taking a picture could be used to fill out data-enriched forms automatically. Hence, both objectives will be met - collecting adequate data and filling out fewer forms - and these technologies will continue their march into the enterprise.

3)    Privacy concerns will hold center stage.

With GDPR becoming a reality and hosts of other countries passing similar privacy laws, data usage will be closely monitored. Data will be tagged so that its origin will be known at the point of usage. Tools related to data tagging and master data management will become crucial. Privacy concerns and related legal ramifications could slow down decision-making in enterprises. In response, new generation messaging and audio/video web conferencing tools will be used by enterprises to achieve the twin objectives of privacy compliance and rapid decision-making.

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About the Author

 

Shailesh Kumar Davey is vice president, engineering at ManageEngine and a co-founder of its parent company, Zoho Corp. He is currently involved in implementation of engineering processes across the organization. Before Zoho and ManageEngine, Davey worked at Tata-IBM on networking related projects.  For more information on ManageEngine, the real-time IT management company, please visit www.manageengine.com/; follow the company blog at https://blogs.manageengine.com/, and on LinkedIn at www.linkedin.com/company/manageengine-, Facebook at www.facebook.com/ManageEngine and Twitter @ManageEngine.

Published Friday, January 18, 2019 7:26 AM by David Marshall
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