Industry executives and experts share their predictions for 2020. Read them in this 12th annual VMblog.com series exclusive.
By Pat Geary, chief evangelist at Blue Prism
2020 Trends in RPA
One of the key trends we expect to see in 2020 is businesses increasingly using robotic process automation (RPA) technology as an integral part of their digital transformation agenda. We see the real value of RPA when it delivers on the promise of being a potentially transformative tool – especially at scale – by enabling business users to inject greater speed, accuracy, productivity, efficiency and innovation into their wider operations.
However, to generate these successful outcomes, RPA must avoid replicating slow, complex, costly IT projects – but must still meet all the governance, security and compliance requirements. To achieve this, RPA has to be underpinned by no-code, collaborative, business-led design principles—offering a centralized platform for humans and increasingly intelligent ‘Digital Workers’ to deliver automation.
This ‘hybrid’ workforce of the future is already improving how work is performed, and in 2020, will be further deployed by more of the world’s largest organizations to strategically transform so they stay nimble, productive, innovative and ahead.
Next year, we’ll also see RPA evolving towards ‘hyper automation’ – by being an increasingly favored route for testing and deploying artificial intelligence, natural language processing, intelligent optical character recognition, communication analytics, process optimization and machine learning deployments into the enterprise.
##
About the Author
Pat Geary, chief evangelist at Blue Prism
Pat Geary is the chief evangelist at Blue Prism and has over 30 years of international marketing experience across a range of large multinational and startup software and hardware businesses. Pat was CMO at Searchspace, the world’s first enterprise AI platform, launched the world’s first 64-bit computer at DEC and also launched the world’s first global internet TV platform at Livestation. Pat joined Blue Prism in 2008 as chief marketing officer when it was a small startup, and he invented the term robotic process automation (RPA) in 2012, which has now become a global IT software category of which Blue Prism is the market leader. Pat is a member of the Advisory Board of the CMO Council, a winner of CMO of the Year 2016, a member of the NOA “A list” 2016 and he holds an honours degree in computer science.
