Liquidware, the leading
third-party provider of platform-agnostic end-user computing solutions, today
announced the UK leader of legal expenses insurance, DAS, has become a customer
with their recent procurement of Stratusphere UX, Liquidware’s user experience
monitoring and diagnostics solution.
Darren Perry, EUC Manager, DAS UK Group, commented “Since implementing VDI in
2014 we have lacked the ability to drill into the Operating System to pinpoint
issues, measure trends and create meaningful reports on our endpoints.” The
main catalyst for seeking a solution was a period of performance issues for a
regional office’s staff that was suffering with slow logons and inadequate
performance in general. “As project lead for our VDI implementation, I have
much experience in our environment and was aware of where things have gone well
and not so well. While I was pretty sure what was the root cause, I didn’t have
the ability to measure process hits, affected applications, logon times etc.
Stratusphere UX achieves all this and more for DAS.”
After discussing the requirements and running a pilot with ComputerWorld, a Liquidware Acceler8 Partner, DAS has
purchased Stratusphere UX licenses for their head office and one of their
regional office VDI data centres. VDI users are the initial use case, but DAS
will be extending Stratusphere UX across their VMware Mirage fleet of physical desktops
and laptops in due course.
DAS has a number of new EUC initiatives where they see Stratusphere UX
providing benefits to their business, namely:
- Support for planning an expansion of their VDI estate
- The on-boarding of VDI from home
- Working with their more complex (High Performance) desktops
- Windows 10 testing and on-boarding
- Scaling the environment
- A real time dashboard for BAU (business as usual) incidents and alerts so
they are ahead of the game should an issue arise – fix it before it’s a
problem! - Monthly KPI reports
- Troubleshooting for users who have reported issues from a previous date,
pulling historical info will prove useful when working on longer standing
issues - Measuring Network and SAN performance during an issue
Liquidware is exhibiting at this year’s IP Expo and can be found in the Citrix
Pavilion at Stand K24 where they will be demonstrating not only Stratusphere UX
but also their market-leading workspace management solution, ProfileUnity and
application layering solution, FlexApp.
