StoredTech announced an expanded approach to AI-powered service delivery and automation that builds on years of using technology to improve client support. The approach combines advanced technology with the expertise of StoredTech’s technicians and engineers to deliver a better overall client experience through a level of service, consistency and responsiveness that sets the company apart from other managed IT providers.
The approach puts people at the center of service delivery, preserving the human element that is essential to supporting clients and understanding their individual needs. AI and automation help reduce the time employees spend gathering information and reviewing previous support requests, giving them more time to apply their expertise, work with clients and address the underlying causes of technology problems. Technicians evaluate recommendations, determine appropriate actions and help shape the tools through feedback from their day-to-day work.
“We’ve long believed that investing in technology could help our teams deliver faster, more reliable and more secure service,” said David Andrade, President of StoredTech. “Our people bring the expertise, relationships and understanding of each business. Equipping them with cutting-edge proprietary AI technology creates opportunities to build their skills, take on more complex work and do more for the clients and communities we serve.”
StoredTech powered by Titan, uses Titan’s proprietary AI-enabled technology within its managed IT services to support this approach. The technology gives technicians context around support requests by bringing together relevant service history, established procedures, client-specific instructions and diagnostic information. This helps the team better understand potential causes, determine the appropriate response and resolve problems more effectively while delivering more consistent and responsive support across its client base.
By making relevant information easier to find and use, StoredTech helps employees move from researching an issue to resolving it. The approach also supports preventive work, helping teams recognize recurring problems and address needs before they cause further disruption. When an issue is identified in one client’s environment, StoredTech’s automated agents immediately assess other client environments for identical risks, helping uncover potential vulnerabilities and address them proactively across its client base.
According to StoredTech’s internal service data, the company has recorded 54% faster response times and a 25% reduction in service tickets opened compared with its performance before integrating the AI-enabled technology into its service operations.
“A quick fix has limited value if the same problem comes back tomorrow,” Andrade said. “We want to understand what is causing an issue and address it properly. Giving our teams better information helps them resolve problems more effectively and gives our clients more time to focus on their own work.”
StoredTech will continue building on these capabilities, drawing on its teams’ expertise and client feedback to refine its tools and improve service delivery. The goal is to anticipate more needs, resolve problems more effectively and help clients get greater value from their technology as their organizations grow.
