Virtualization Technology News and Information
Enterprise Companies Realize Benefits of Surgient Platform Enabling Private Clouds
Surgient, the leading provider of IT service delivery optimization and virtualization automation, today announced that its customers have long benefitted from deploying private clouds based on the patented Surgient Virtual Automation Platform as part of their ongoing strategies to build more efficient IT operations. Surgient enables IT departments to build and centrally manage internal clouds of virtual and physical resources and optimize infrastructure, while providing users quick and easy self-service access to resources across the delivery lifecycle.

“We rely on Surgient to create a private cloud that provides our customers and partners with on-demand access to resources, thus reducing travel expenses and reducing sales cycles,” said Gale Dillow, manager of the Quest Solution Center at Quest Software, Inc. “The thought of using resources outside of our data center presents significant security concerns; but there are many benefits to cloud computing that we are already realizing, thanks to Surgient.”

Leading analyst firms and pundits have noted how cloud computing can dramatically improve operational efficiency by removing a significant administrative burden from IT professionals. At a basic level, cloud computing defines an approach to IT that pools resources within an enterprise or at a third-party provider for on-demand access by business users.

Surgient has long recognized how its technology can be used to create an internal, private cloud; the company was awarded a patent in 2005 for a “virtualized logical server cloud.” The patented Surgient Platform, available as a hosted or on-premise licensed solution, optimizes the IT service delivery process through dynamic resource provisioning and heterogeneous infrastructure management and automation. Surgient creates a cloud of internal virtual resources, which users access in a self-service manner—to configure specific computing environments for varied business tasks.

“While industry observers are defining the provisioning of IT resources as a new category of cloud computing, and companies are feverishly trying to build solutions, we have more than 60 enterprise customers who have saved anywhere from tens of thousands to several million dollars annually in Cap-ex and operating spend, while driving unmatched efficiencies across a range of IT service delivery functions,” stated Tim Lucas, president and CEO of Surgient. “Provisioning resources, controlling sprawl and putting IT in a strategic position inside companies is not new to us. We have been doing this for many years, and whether they’ve been called clouds or not, our customers use the Surgient Platform to optimize IT service delivery and significantly reduce both management effort and costs.”

Surgient’s definition of a private cloud includes the following characteristics:

  • Dynamic computing infrastructure. The infrastructure should be standardized, scalable and secure. It should be virtualized, with processes to provision and de-provision services via software automation. The service workloads should shift from one physical server to another as capacity demands increase or decrease.
  • IT or business-service centric. Users must be able to easily configure their own environments from the cloud for specific uses, such as deploying and updating IT services, validation testing, proof-of-concepts or evaluations. The user must be able to do this without having to worry about the underlying systems that are contributing to the cloud.
  • Self-service based. Users should be empowered by an easy-to-use interface that allows them to schedule their needs, including the ability to provision or de-provision cloud resources for a specific project on demand.
  • Self-managed. While users are gaining the benefit of self-service, IT needs to retain tight control over the infrastructure and deployment process without ongoing or frequent administrative involvement.

For more detail on each of these characteristics, visit

“The adoption of cloud computing has helped us centralize our services, increase capacity, add capabilities on demand (or as needed) and reduce our cost without investing in internal infrastructure in real time,” said Mohit Saigal, system administrator at American Health Information Management Association (AHIMA). “We are at a point where business users can simply request live resources on their own, helping us realize the many benefits of the cloud. Most importantly, our staff and vendors are freed up from the many configuration projects they undertake, so they can focus on more strategic initiatives.”

Surgient is hosting a series of informative cloud computing webinars in March. Brian Wilson, vice president of services and support, recently presented “Critical Considerations for Building Internal Clouds,” which is now available on demand at On Wednesday, March 25th at 2:00PM Eastern/1:00PM Central, Dave Malcolm, chief technology officer, is presenting “Economics of Cloud Computing.” To learn more and register for this upcoming webinar, please visit

Published Wednesday, March 25, 2009 6:51 PM by David Marshall
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