Virtualization Technology News and Information
eG Innovations Gets High Marks from Customers in Independent Survey of Deployment Experiences

In an industry where vendors habitually making unverifiable claims about product performance and customer benefits, a recent independent survey from TechValidate offers objective proof that users of the eG Enterprise Suite have documented significant measurable benefits since deploying the award-winning business service monitoring software from eG Innovations.

TechValidate (, an independent research organization, recently analyzed operational data on a broad range of topics from responses to a survey sent to approximately 250 eG Enterprise customers who have deployed and are actively using the software. Highlights of the survey results include:

  • Core to IT Management -- 89% of users reported plans to increase or maintain the same level of deployment of eG Enterprise over the next 12 months.
  • Avoid Outages -- 84% of users reported that eG Enterprise helped them avoid service outages by identifying problems before end users were affected.
  • Excellent Time to Value -- 83% of users started seeing value within the first month of installing eG Enterprise. 50% started seeing value in less than one week.
  • Broad Coverage -- 82% of users stated that they would recommend eG Enterprise for its ability to monitor a wide range of applications and servers.
  • Bridges Gaps -- 75% of users used eG Enterprise for critical applications that were not being monitored.
  • Single Pane of Glass -- 70% of users stated that one of the most significant benefits of eG Enterprise was identifying the cause of complex problems that involve multiple domains.

More survey results:

"We are in constant contact with our customers to make sure they get optimum value from their use of eG Enterprise," said Srinivas Ramanathan, founder, president and CEO of eG Innovations.  "But the results of the TechValidate survey showed just how well our solution is solving customer problems.  The research also showed strong customer satisfaction with our sales and tech support operations.  This is particularly gratifying given the broad range of services, applications and operating environments monitored in our customers virtual and physical IT infrastructures."

TechValidate is a trusted third-party service that verifies the usage, configuration and benefits of technology products and services.  The company directly interfaces with business and technology end users to collect and validate information about their deployments. TechValidate's promise to the end-user community is to provide unbiased, verified information about the usage and benefits of technology products and services. More information is available at

Published Wednesday, July 08, 2009 7:10 AM by David Marshall
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