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Surgient Virtual Automation Platform 7 Addresses Service Delivery Challenges of Global 2000 IT
Surgient, the leader in self-service provisioning for the dynamic data center, today announced a new release of the Surgient Virtual Automation Platform™, used by IT operations to provide self-service, user-centric infrastructure delivery to users across the enterprise. Among its several enhancements, Version 7 includes new integrations with HP Server Automation and Network Automation, as well as VMware vSphere 4, enabling IT organizations to provide enterprise-class, just-in-time service delivery for mixed virtual and physical environments to their business users.

While IT budgets have stayed flat and even decreased in recent history, the demand for complex services to support business activities continues to increase, creating a critical service delivery gap between available IT resources and growing business demand. This gap is materially impacting the enterprise with lengthy and missed delivery service level agreements (SLAs), growing request backlogs and expensive resource sprawl.

“We have found that although enterprise IT organizations have made significant efficiency gains with virtualization, they are still challenged to provide complex, user-centric services with their limited staff and resources. They’re looking for ways to speed delivery while maintaining control of the infrastructure and enforcing compliance,” said Tim Lucas, chief executive officer of Surgient. “The Surgient Platform offers IT an automated, self-managed solution that streamlines the administration of infrastructure delivery, empowers users with just-in-time self-service provisioning and delivers user-centric services while abstracting complexity.”

The Surgient Platform enables enterprise IT to create on-premise private clouds of self-service infrastructure, driving incremental capital and operating expense gains beyond the benefits of virtualization alone, especially in environments with large server, VM and user counts. One client, a multi-billion dollar information management firm, added Surgient to its existing large-scale virtualized infrastructure. With Surgient, the customer can automatically deploy environments of 200+ VMs per instance in five hours, down from two weeks, reducing service provisioning time by 95 percent. The firm is now able to achieve a previously impossible level of scale – 2,000 VMs in a single implementation – in much less time and with lower investment.

With Version 7, Surgient continues its commitment to enterprise-class functionality that supports a vendor-neutral, highly flexible and scalable solution for delivering infrastructure.

“In the nearly two years of our partnership with Surgient, I have witnessed a significant change in the culture of Insuresoft and how we now approach testing and test environments. I certainly don’t think we could have achieved that without the Surgient Platform,” said Hemanth Guttikonda, QA Manager at Insuresoft. “I am blown away by the progress the product has made since we began on 5.x. We’re really excited to explore the possibilities of utilizing some of the new features and functionality of the Surgient Platform 7 for our network administration team.”

Protect Investments in Script-Based Automation and Provision Mixed Virtual/Physical Environments

Surgient Platform 7 extends its integration with HP Operations Orchestration to include HP Server Automation and HP Network Automation, enabling customers to:

  • Protect their significant existing investments in script-based automation and add just-in-time virtual infrastructure provisioning via self-service.
  • Jointly manage and provision virtual and physical servers as a single service, while abstracting complexity from users and simplifying delivery for IT administrators.

“With this new integration, customers can combine the powerful script-based automation and physical provisioning provided by the HP data center automation platform with Surgient self-service to speed infrastructure delivery and maintain full control of image content,” said Dave Malcolm, chief technology officer at Surgient.

Guarantee High Availability of Self-Service Infrastructure

Building on a long history of support for VMware technology and recent integrations with vCenter Server, Surgient Platform 7 introduces support for VMware vSphere 4, enhancing and extending VMware’s VMotion technology to maintain guaranteed high availability of Surgient-managed self-service infrastructure. This enables customers to:

  • Automate failover and manage maintenance windows for self-service infrastructure.
  • Move VMs off virtual hosts as needed while maintaining the integrity of multi-tier, cross-host services and future reservations.

Scale Elastic IT Services to Meet Business Needs

With Surgient Platform 7, IT administrators can easily adapt the capacity of deployed IT services to meet changing business requirements on demand. Unlike other available provisioning solutions, Surgient enables users to add/remove one or more additional servers to a live, deployed service without causing downtime. Customers can now:

  • Add servers to a live service to dynamically address spikes in user demand.
  • Remove servers when demand declines to save operating expenses.
  • Adjust the topology of long-running deployed services without impacting users.

Surgient Platform 7 also includes a host of additional enterprise class features, including tighter integration with LDAP and Active Directory to speed authentication for large user bases, enhanced security and encryption, system self-test and support for Microsoft Windows Server 2008 R2 with Hyper-V.

“While the industry buzz continues to elevate around ‘the cloud,’ Surgient is offering solutions that focus on self-service infrastructure delivery, enabling IT administrators to create a self-managed, automated platform from which users can access their resources just-in-time,” said Mark Bowker, an analyst at Enterprise Strategy Group. “Extended integration with HP and VMware platforms helps to ensure a more seamless and value-added experience with Surgient in existing data center environments.”

Surgient (booth #1931) will demonstrate this latest offering at VMworld, which is being held August 31 through Sept. 3 at the Moscone Center in San Francisco.

Pricing and Availability

Surgient Virtual Automation Platform 7 is available as a licensed, onsite installation. Additionally, Surgient can be implemented as a hosted solution, providing an on-ramp to get started immediately. Version 7 will be generally available by the end of 2009, and license pricing starts at $25,000.

Published Monday, August 24, 2009 8:21 AM by David Marshall
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