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ServiceSource Channel Cloud Application Helps More Than 6,500 Partner Users Manage $600 Million in Service Revenue

ServiceSource, the global leader in cloud computing-enabled service revenue solutions for the high-tech, healthcare and life sciences industries, today announced the company’s Channel Cloud application has been deployed by over 6,400 partner users in four different languages since the product’s launch in January 2009.

The ServiceSource (SSI) Channel Cloud is a centralized, web-based application that enables technology reseller partners to access and download valuable information about their renewals performance and opportunities. At the core of the Channel Cloud is an online solution that enables partners to view, prioritize, search, collaborate, export and execute on upcoming renewals. SSI clients who have successfully deployed this application with their resellers include: Blue Coat, Computer Associates, Hitachi Data Systems, Juniper Networks, Motorola, Tandberg/Cisco, Oracle-Sun and VMware.

”The ServiceSource Channel Cloud has streamlined our service renewal process and given our partners greater visibility into the performance and opportunities available to their sales teams,” said Steve Doran, vice president of customer service and support at Juniper Networks. “Since deploying the Channel Cloud we’ve seen an increase in partner satisfaction and performance, which lead to financial gains for our partners.”

The SSI Channel Cloud application helps distributors and resellers manage their business by displaying a summarized view of their up-to-date renewal performance and pipeline, a detailed list of open opportunities with critical sales information, and an online support request process for requesting assistance from the ServiceSource team.

“The Channel Cloud facilitates all facets of a client’s support agreement processes with partners – from automatically managing renewal opportunities based on upcoming expiration dates to displaying key renewals information for resellers to proactively notifying resellers of upcoming opportunities,” said Mike Smerklo, chairman and CEO of ServiceSource. “This solution is sales-driven and built to drive revenue through the channel – ultimately making a seamless partnership between OEMs and partners.”

With over 6,500 users, the SSI Channel Cloud is the most popular service revenue performance application for the channel in the industry. The Channel Cloud helps SSI clients’ channel partners maximize maintenance and contract renewals revenue with a robust performance dashboard and a view of specific opportunities to effectively manage their renewals pipeline. The application provides both self-service and assisted sales capabilities to equip channel partners for success and maximize their service revenue.

The Channel Cloud, part of the SSI cloud computing application suite, is powered by the SSI Service Revenue Platform, including the Service Revenue Master and the Data Intelligence Engine. The Service Revenue Master helps drive direct sales, channel sales, and sales management actions in a manner that is aligned with known industry best practices in order to optimize service revenue. Within the Service Revenue Master, the client-specific data set is maintained within SSI’s operational and analytical databases and continuously measured against SSI’s own best practices and performance benchmark data - collected through serving 85+ organizations worldwide and over $15 billion in historical annual services revenue transactions. At the foundation of the ServiceSource solution is the Data Intelligence Engine, which ensures the accuracy and alignment of renewals data within the SSI transaction database to enable increases of service revenue performance by up to 40 percent. The Data Intelligence Engine consists of data management tools and capabilities to ensure the loading, updating, synchronization, and monitoring of existing customer data within the SSI solution that provides the foundation for the Cloud Computing Applications and Managed Services business.

Published Tuesday, April 27, 2010 6:25 PM by David Marshall
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