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IT Insight Podcast: What the Airlines Can Teach Us About Self-Service in the Cloud

Whether you're booking a flight to New York or reserving a suite of VMs for a test run, the underlying principles and pitfalls of self-service are the same. Consider this: The airline industry has almost entirely transitioned their booking processes to online, automated services in an effort to drive down cost, increase efficiency, and provide a better customer experience… exactly what IT is trying to do right now with the transition to self-service resource delivery and cloud computing.

It’s easy to see the parallels…

In this 10-15 minute expert podcast, Surgient Vice President Brian Wilson will discuss how we can learn from the airlines’ transition to self-service and what we can apply directly to the delivery of IT infrastructure in the modern data center. Attendees will learn about:

  • The four key flavors of self-service, and why some are better than others for the data center.
  • Why the airlines have been successful with their transition to self-service.
  • Managing capacity and user reservations in a true self-service data center.
  • Key transferable best practices for self-service that can be applied in the data center today.

Listen Now

Published Thursday, June 17, 2010 6:22 AM by David Marshall
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