RingCube Technologies, the leading provider of managed virtual workspaces, today announced that Technology Marketing Corporation (TMC) has named RingCube’s vDesk as a recipient of its 2010 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Customer Interaction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.
RingCube vDesk’s unique desktop virtualization technology separates the user’s desktop environment – including applications, data and settings – from the operating system and encapsulates it into a secure, encrypted container. Users can run their vDesk workspace at the office or on unmanaged PCs – at home, or at disaster recovery site. When users start their vDesk workspace, it transforms any Windows PC into their own familiar corporate workspace where users can access their files, applications, settings and entire desktop environment. Unlike legacy solutions, vDesk can run desktop applications such as Virtual Private Networking (VPN), Voice Over IP (VoIP) clients, video training, streaming media, and even intensive 3D graphics at full performance without any degradation.
“Recognized by TMC, vDesk is the solution that is becoming a ‘secret weapon’ of leading call centers, especially those expanding into the homesourcing, virtual agent space,” said Doug Dooley, vice president of marketing and product management, RingCube. “RingCube enables customers to gain a competitive advantage through the benefits of secure managed virtual desktops that perform better than other desktop virtualization solutions.”
The 2010 IP Contact Center Technology Pioneer Award honors companies that have produced an innovative, successful IP contact center product or service.
“TMC is proud to distinguish RingCube with an IP Contact Center Technology Pioneer Award,” said Rich Tehrani, CEO, TMC. “vDesk has been designed with the needs of the contact center market in mind. Technology is the key to the success of any call center, so it is my pleasure to recognize RingCube for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications.”
Winners of the IP Contact Center Technology Pioneer Award were highlighted in the July 2010 issue of Customer Interaction Solutions magazine.