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BMC Software Helps IT Embrace Cloud-Based Business Transformation with Force.com
BMC Software is making it easier for IT organizations to embrace cloud-based tools that transform the way people work.
 
“The worldwide system management SaaS market continues to grow rapidly as more and more vendors like BMC introduce solutions and customers become more comfortable with this model for sourcing software,” said Mary Johnston Turner, research director, System Management Software, IDC. “IDC estimates that the worldwide system management SaaS market will total $1.3 billion by 2014 and the market will demonstrate a CAGR of 27.1 percent for 2009-2014.”
 
The strategic alliance between BMC and salesforce.com has produced more than 10 integrated cloud applications, including five that focus on key areas transforming business today -- a mobile application for remotely managing service desk tickets, chatter for streamlining communications in the IT organization, knowledge management, reporting and analytics.
 
Additionally, BMC has launched three new applications -- change management, problem management and a configuration management database (CMDB) – to the BMC ServiceDesk on Force.com solution. The new cloud-resident applications add increased layers of depth, visibility and functionality within the affordable simple format of Force.com, salesforce.com’s enterprise cloud platform.
 
“The sophisticated, integrated world of IT Service Management is converging with the mobile, streamlined expectations of today’s consumers and BMC ServiceDesk on Force.com delivers on both fronts,” said Bob Johnson, vice president and general manager of the BMC SaaS business. “The result is a seamless, cost efficient, cloud-based delivery of IT services that are responsive and revolutionary.”
 
“BMC Software and salesforce.com are both committed to delivering the most innovative cloud computing and service desk technology to their customers. With the latest additions to BMC ServiceDesk on Force.com, customers continue to get best-in-class service desk functionality, built on the world’s leading enterprise cloud platform,” said Kendall Collins, chief marketing officer at salesforce.com.
 
A recent merger at the New Zealand Transport Agency (NZTA) required a fresh look at the organization’s service desk solution.
 
“NZTA looked at hosted service management solutions and selected BMC ServiceDesk on Force.com. This was viewed as the best strategic fit with our new merged operations,which aligns with our required capabilities,” said Para Ganesan, chief technology officer at NZTA. “BMC’s ServiceDeck on Force.com will support our drive towards ITIL® maturity, while driving a reduction in overhead costs.”
 
BMC CEO Bob Beauchamp will mark the one-year anniversary of BMC’s strategic alliance with salesforce.com in a keynote speech alongside salesforce.com CEO Marc Benioff at Dreamforce 2010 on Dec. 8. Please visit www.salesforce.com/live to watch the keynote, beginning at approximately 9:00 am PT.
Published Friday, December 03, 2010 6:02 AM by David Marshall
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