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NWN Selects Zenoss to Monitor New Cloud Collaboration Service Offering

Zenoss, a leading provider of management software for physical, virtual, and cloud-based IT infrastructures, today announced that NWN, a national systems integration company, has chosen Zenoss to monitor their new cloud collaboration service offering.

NWN provides managed remote services, onsite monitoring, and NCloud Hosted Collaboration, which provides dial tone, presence, video, contact center enterprise services from their NWN-built public cloud infrastructure. Since May 2011, NWN has fully deployed Zenoss to monitor all NWN Managed Service customers.

"With Zenoss we can customize the way we support each customer, and become an extension to the customer's team," said Drew Phelps, VP and General Manager for NWN's Managed Services Unit. "Zenoss is very accurate. Unlike our previous solution, which gave us lots of false positives, Zenoss tells us what is actually happening."

NWN is one of the first Cisco partners to deliver collaboration services to mid-market customers. Thanks to partnerships with Cisco, VMware, and EMC, NWN possesses a strong ability to customize offerings to the needs of their customers. Zenoss was chosen as an open management solution that allows NWN to develop and deliver the necessary monitoring for their customers.

"Zenoss is purpose built to help innovative service providers like NWN deliver reliable, cost effective, cloud-based services to their customers," said Bill Karpovich, CEO of Zenoss. "Our unified operations platform and NWN's expertise with Cisco's collaboration technologies is a winning combination."

Published Thursday, March 29, 2012 6:24 PM by David Marshall
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