Virtualization Technology News and Information
2nd Watch Offers Unprecedented 99.99 Percent Guaranteed Uptime and Expanded Service Level Agreements on AWS Architecture and Engineering

2nd Watch, Inc., a global system integrator, software and deployment firm focused on IT operations today announced the expansion of its managed service offering to guarantee 99.99 percent AWS uptime and to give customers increased control over their Service Level Agreement (SLA) options. Now, three distinct service levels -- Select, Executive and Premier -- allow customers to tailor 2nd Watch products and services to their specific enterprise needs.

With three levels of managed services, 2nd Watch offers flexibility and scalability to meet enterprise customer needs. At each level, customers have access to proactively-managed cloud environments and expert counsel on infrastructure optimization. Offerings common to all service levels include third-party service negotiation, payment and billing services, discounting based on customer usage, technical support with certified and experienced employees, and customized application deployment.

"Our team continues to challenge 'traditional' IT standards with a spectrum of cloud-based solutions that meet and exceed our customers' business needs and expectations," stated 2nd Watch Co-founder and President Jeff Aden. "In 2012, with more than 160,000 instances across more than 200 projects, our more than 100 customers with 2nd Watch Managed Service and High Available Architecture have enjoyed uninterrupted business -- absolutely no customer impact -- even in the face of utility-level service disruptions. We're proud to be offering improved levels of engagement that closely match the varying needs of our customers."

Enterprises can adjust their service level with 2nd Watch to best suit business objectives and financial considerations. Each ascending tier offers increasingly rapid response times and additional access to premium products and highly-specialized expertise. Both Executive and Premier levels guarantee 99.99 percent availability, cost optimization advice, and 24-hour technical and incident support. Premier customers receive all services at the highest levels of detail and availability, including technical support within 15 minutes.

The new levels of 2nd Watch Service Level Agreements are available from the company immediately and can be found at

Published Tuesday, March 12, 2013 5:55 PM by David Marshall
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