Virtualization Technology News and Information
Five9 Marks Successful Second Quarter 2013 with Strong Company, Customer and Product Momentum

Five9, the leading provider of cloud contact center software, marked a successful second quarter in 2013. Five9 continued on its successful path, raising $34.5M in private funding and introducing the latest release of its cloud contact center software. Five9 also announced that more than 150 organizations use Five9 via the Salesforce Platform to accelerate customer company transformation.

“Five9 continues to lead the cloud contact center software industry as exemplified by our latest software innovations, successful partnerships with leading CRM solutions like Salesforce and significant recognition by the cloud community. As Five9 enters the second half of the year, the company will continue to lead the cloud contact center market growth and champion the value of the cloud to help contact centers of every size tap into the power and advantages of this next generation technology.”
Mike Burkland, president and CEO, Five9

Five9 Continues to Experience Rapid Growth and Success

  • Five9 raised an additional $34.5M in private funding. With thousands of clients and over 450 employees worldwide, Five9 is helping contact centers of every size transition from premise-based solutions to the cloud.
  • Five9 introduced the latest release of its cloud contact center software, offering a new mobile app for contact center supervisors, enhanced multichannel capabilities, a PCI compliance solution and Mac support.
  • Customers and strategic partners are experiencing impactful results and success with Five9 solutions. For example, more than 150 organizations use Five9 via the Salesforce Platform to deliver unified, positive customer experiences and boost agent productivity in the contact center. Businesses such as Abundant Energy, American Support, and Citrix have created an integrated cloud CRM and contact center environment leveraging the power of Five9 and the Salesforce platform.
  • Five9’s growth and solution excellence garnered significant industry recognition, including being named an AlwaysOn OnDemand Top 100 Winner and receiving a 2013 CRM Excellence Award.

Five9 Clients and Industry Experts Continue to Tout the Power of the Cloud

Five9 clients participated in key contact center industry events, continuing to champion the power and advantages of the cloud.

  • Five9 client GrubHub spoke at IQPC Call Center Week in June. Todd Provino, vice president of customer service discussed how, “GrubHub Taps Cutting Edge Cloud Solutions to Delight Diners.” Attendees learned how to take full advantage of next generation cloud technology within the contact center to increase business agility, enhance agent productivity, and improve customer satisfaction.
  • Five9 client Positec presented, “The Cloud Powers Cutting-Edge Customer Experiences” at the Gartner Customer 360 Summit in May. Attendees learned how the power tools, lawn and garden equipment manufacturer uses cloud contact center software to improve agent productivity, while delivering exceptional customer support.
  • Five9 hosted a CRMXchange Cloud Contact Center Webinar in May featuring industry expert Donna Fluss. Fluss, president and founder of DMG Consulting, discussed best practices for blending inbound and outbound transactions, expanding service options and channels, while vastly improving cloud contact center cost dynamics.
Published Monday, August 12, 2013 6:34 PM by David Marshall
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