Zenoss Inc. today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that Zenoss Service Dynamics has successfully completed a set of defined tests focused on problem and incident management integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of Zenoss Service Dynamics integration with ServiceNow.

Zenoss Service Dynamics, a unified IT monitoring and management solution for physical, virtual, and cloud-based IT infrastructure, addresses the 24/7 service delivery demands of the modern, hybrid datacenter by proactively identifying performance and availability issues before the business is impacted. With ServiceNow Certification, Zenoss Service Dynamics can seamlessly integrate with ServiceNow to offer a more holistic approach to managing IT service delivery.

“In addition to proactively identifying performance and availability issues before the business is impacted, our goal is to automate service management wherever possible – that’s where our integration with ServiceNow fits,” said Alan Conley, CTO, Zenoss. “We already have customers taking advantage of this integration, so the certification is a natural progression for us. Through integration with the ServiceNow platform, our customers benefit from end-to-end IT Service Automation and workflows that help our customers more efficiently identify issues and work them through to resolution.”

Key benefits

• Enhanced operational efficiency – Based upon real-time performance and availability monitoring, Zenoss automatically creates, updates and closes incidents tickets in ServiceNow.
• Better alignment between IT Ops and ITSM – Bidirectional synchronization of incident ticket data between Zenoss and ServiceNow ensures transparency and alignment between the IT Ops and ITSM teams.
• Faster Resolution – Zenoss automatically populates event details and a confidence-ranked triage list into the incident ticket to help identify the root cause and speed resolution, and shorten MTTR.

For more details and a video demonstration of the Zenoss integration with ServiceNow, please visit http://www.zenoss.com/servicenow.

Zenoss is one of the sponsors of the ServiceNow Knowledge’14 show being held at Moscone Center in San Francisco from April 27th through May 1st. Please visit us at booth #430.