Tensions
between application producers and enterprises around virtualisation are
likely to heat up. As software vendors and intelligent device
manufacturers change their licencing rules to profit from
virtualisation, the latest IDC/Flexera Software report, based on a
survey of both application producers (software vendors and intelligent
device manufacturers) and enterprises, shows that 42% of application
producers plan on changing their licencing/compliance policies for
virtualisation. At the same time, alarmingly, a large percentage of
enterprises, 39%, either don't manage their software licences at all in
virtual environments, or they do so manually.
This
lack of correlation is likely to increase tensions between buyers and
sellers of enterprise software as more organisations are found to be out
of compliance with virtualisation licencing rules, resulting in steeper
"true-up" or cost balancing penalties.
The new Flexera Software 2013-14 Key Trends in Software Pricing & Licensing Report is prepared jointly with analyst firm IDC,
and the ninth annual assessment of key issues and trends on the minds
of software vendors, intelligent device manufacturers, and enterprise IT
executives and managers.
"Virtualisation
adds great complexity around software licencing and creates new
compliance challenges for customers," said Amy Konary, Research Vice
President - Software Licencing and Provisioning at IDC. "We've seen
instances in which the savings that organisations anticipate through
virtualisation disappear, and costs actually increase due to higher
licencing fees. Smart organisations should be aware of the licencing
cost implications of virtualisation and implement software licence
management best practices and technologies to help reduce that risk and
make more informed decisions."
According
to the survey report, application producers are rapidly evolving their
software pricing and licencing strategies - but they are largely unaware
of the difficulties their enterprise customers have managing software
entitlements. 33% of application producers said they've changed their
software pricing and licencing models in the past 18-24 months. 48%
said their primary reasons for making these changes were to generate
more revenue. Yet in assessing the impact of those changes on their
customers, almost two-thirds of application producers - 59% -- say it is
not difficult for enterprises to determine which products they are
entitled to use.
In
fact, enterprises experience tremendous difficulties managing their
entitlements and staying in compliance. As reported in the previous Key
Trends in Software Pricing and Licensing Survey on Software Licence Audits: Costs & Risks to Enterprises,
85% of organisations are out of compliance with their software licence
agreements. With 39% of enterprises in today's survey reporting that
they either don't manage their virtualised software licences, or they do
so manually - software vendor audits will likely yield increased
findings of software license non-compliance - fuelling tensions between
application producers and their customers.
"There
is already some strain on the producer/enterprise relationship. No
organisation enjoys the disruption of having to defend against a
vendor's software licence audit or paying a true-up fee," said Jim Ryan,
Chief Operating Officer at Flexera Software. "Application producers
need to understand how challenging it is for their well-intentioned
customers to remain in compliance with their licencing terms. And
prudent enterprises must understand that virtualisation adds a whole new
layer of licence compliance risk exposure, requiring them to be
proactive about implementing industry best practices and technology to
manage those risks."
Access the 2013-14
Key Trends in Software Pricing & Licensing Survey: Virtualization,
License Compliance and the Application Producer/Enterprise Relationship