Zenoss Inc. today announced it has achieved Select status in the
ServiceNow Certified Integration Program. Zenoss' Select status
recognizes the market adoption of the company's certified integration
with ServiceNow, announced earlier this year, and demonstrates progress
toward Zenoss' goal of helping enterprise organizations achieve
end-to-end IT service management.
"In the midst of
rapid adoption of highly virtualized and dynamic cloud infrastructures,
keeping the IT environment working in an effective manner and delivering
value for the business is extremely challenging," said Alan Conley,
CTO, Zenoss Inc. "Organizations worldwide have successfully leveraged
solutions such as service catalogs, service orchestration, CMDBs and
problem and incident management from ServiceNow to simplify and automate
the management of their environment. Integration with a unified
monitoring and analytics platform such as Zenoss takes automation one
step further, enabling ServiceNow users to incorporate real time
performance and availability monitoring into their IT service management
lifecycle."
"Our partners are continuously
innovating and finding new ways to extend the value of ServiceNow. We
are pleased to have Zenoss as a Select partner in our Certified
Integration Program," said Patrick DeMartine, Director Product Strategy,
ServiceNow.
With ServiceNow certified integration, Zenoss
Service Dynamics can seamlessly offer a holistic approach to managing IT
service delivery.
Key benefits of our integration
- Enhanced operational efficiency
- Based upon real-time performance and availability monitoring, Zenoss
automatically creates, updates and closes incident tickets in
ServiceNow.
- Better alignment between IT Ops and ITSM -
Bidirectional synchronization of incident ticket data between Zenoss
and ServiceNow ensures transparency and alignment between the IT Ops and
ITSM teams.
- Faster Resolution - Zenoss
automatically populates event details and a confidence-ranked triage
list into the incident ticket to help identify the root cause and speed
resolution, and shorten MTTR.
Both Zenoss and ServiceNow customers can take advantage of this integration immediately. For more information, visit http://www.zenoss.com/servicenow