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@Zenoss Attains Select Status in the ServiceNow Certified Integration Program
Zenoss Inc. today announced it has achieved Select status in the ServiceNow Certified Integration Program. Zenoss' Select status recognizes the market adoption of the company's certified integration with ServiceNow, announced earlier this year, and demonstrates progress toward Zenoss' goal of helping enterprise organizations achieve end-to-end IT service management.

"In the midst of rapid adoption of highly virtualized and dynamic cloud infrastructures, keeping the IT environment working in an effective manner and delivering value for the business is extremely challenging," said Alan Conley, CTO, Zenoss Inc. "Organizations worldwide have successfully leveraged solutions such as service catalogs, service orchestration, CMDBs and problem and incident management from ServiceNow to simplify and automate the management of their environment. Integration with a unified monitoring and analytics platform such as Zenoss takes automation one step further, enabling ServiceNow users to incorporate real time performance and availability monitoring into their IT service management lifecycle."

"Our partners are continuously innovating and finding new ways to extend the value of ServiceNow. We are pleased to have Zenoss as a Select partner in our Certified Integration Program," said Patrick DeMartine, Director Product Strategy, ServiceNow.

With ServiceNow certified integration, Zenoss Service Dynamics can seamlessly offer a holistic approach to managing IT service delivery.

Key benefits of our integration

  • Enhanced operational efficiency - Based upon real-time performance and availability monitoring, Zenoss automatically creates, updates and closes incident tickets in ServiceNow.
  • Better alignment between IT Ops and ITSM - Bidirectional synchronization of incident ticket data between Zenoss and ServiceNow ensures transparency and alignment between the IT Ops and ITSM teams.
  • Faster Resolution - Zenoss automatically populates event details and a confidence-ranked triage list into the incident ticket to help identify the root cause and speed resolution, and shorten MTTR.

Both Zenoss and ServiceNow customers can take advantage of this integration immediately. For more information, visit http://www.zenoss.com/servicenow

Published Friday, August 29, 2014 7:07 PM by David Marshall
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