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RES Software 2015 Predictions: A Critical Crossroad for IT


Virtualization and Cloud executives share their predictions for 2015.  Read them in this series exclusive.

Contributed article by Bob Janssen, Founder and CTO, RES Software

2015: A Critical Crossroad for IT

A new year brings new strategic initiatives, new projects and new challenges for IT leadership. In 2015, we believe CIOs face many important decisions that will help shape the future of their IT organizations. We predict that IT departments will evolve towards the following trends: 

The trend toward IT as a Service (ITaaS) will gain momentum

Enterprises will continue on their journey toward IT as a Service (ITaaS). It will take a true ITaaS model for enterprises to support an agile workforce with the right IT services and applications that they need to deliver value to the business. This represents an unstoppable shift, where IT is transforming into a broker of a wide range of business critical IT services and business technology. This has also been described as a transition from IT as a gatekeeper to a shopkeeper. This change is inevitable in the long-term, and in 2015 we predict that IT organizations will begin to take steps to prepare them for this new approach to delivering IT services to the enterprise. 

Mobility approaches will grow more strategic

Although mobile has been a major priority for most CIOs, BYOD has often been front and center for the past several years. Most organizations are beginning to see that BYOD has proven to be a single tactic in a much more significant strategy for supporting the mobile workforce. The end user audience is now heavily dominated by millennials, who expect IT to be fast, easy and automated. Users don't want to wait on IT, they would rather get things done on their own time from where ever they prefer. A BYOD program cannot deliver on these expectations, and 2015 will be a time when many IT organizations must rethink how they have approached mobility to date and see the bigger picture for enabling agility and mobility among their workforce. 

People-Centric to prevail

While IT has always had a desire to satisfy users, the business will drive more and more IT decisions and strategies. Many organizations are no longer using the term "users" to signal a shift away from the traditional relationship between IT and other employees. In many instances they are being considered IT "consumers", rather than users. This mindset of treating users in with the same care and consideration that a business treats its customers often requires looking at IT from the user out. At RES Software, we see this "people-centric" approach as an important part of IT departments earning more visibility within organizations as a partner in the business. 

IT to prevent "app fatigue" in the enterprise

We've already been beginning to see the initial signs on "app fatigue" in the consumer world. With so many applications at our disposal, it can be overwhelming, and valuable solutions can often get lost in the shuffle. If IT is working towards an ITaaS model where it is able to serve as a broker to the business, they can get ahead of any potential and frustrating app fatigue in the enterprise. By aligning the right mix of apps for users ahead of time and using consumer models like self-service, ratings and reviews, enterprise users can cut through the clutter and be productive with the right IT services they need. The elimination of unused or unnecessary applications can also relieve tight budgets, so it's a win-win for users and IT. 

It is not difficult to see that many of these trends are interconnected with one another. While the challenges facing IT in 2015 won't be new per se, IT leadership finds itself at a very important crossroads. This coming year presents an opportunity to develop a roadmap and strategy that will reshape how IT supports the business. It is undeniable that IT departments positioned for the most success are evolving into brokers of technology to the business and putting people at the center of their technology choices. 


About the Author

Bob Janssen is the Founder and Chief Technology Officer of RES Software. He has been responsible for product vision, strategy and development at RES Software since founding the company in 1999 and acts as the most prominent RES Software spokesperson at industry events. He was instrumental in the creation of the RES Software flagship products, RES Workspace Manager and RES Automation Manager, released in 1999 and 2005, respectively. During his tenure, RES Software has sold well over one million licenses worldwide and his development team has issued more than 10 major releases. Mr. Janssen also holds several patents for the solutions he has developed at RES Software such as the 2010 patent for reverse seamless technology featured in RES Virtual Desktop Extender and other patents dating back to 2003.

Prior to founding RES Software, Mr. Janssen worked in several IT departments where he faced the day to day struggles of managing corporate desktops and delivering IT to users. This firsthand understanding inspired him to create products that solve the problems experienced by IT professionals on a regular basis and to coin the term “Workspace Management.” Bob worked as a System Administrator and later as a Software Developer building pragmatic software solutions using the eXtreme Programming (XP) methodology for Air Liquide, and as an Information Architect for Schenker, where he modeled, designed and supervised the construction of system and enterprise-level application solutions. He holds a Business Computing degree from the Fontys University of Applied Sciences.

Published Thursday, December 04, 2014 6:28 AM by David Marshall
@VMblog - (Author's Link) - February 10, 2015 6:59 AM

Once again, how great is it to be a part of the virtualization and cloud industries? 2014 was another banner year, and we witnessed a number of fantastic technologies take shape and skyrocket. And I, along with many industry experts and executives, media

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