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Liquidware Labs 2015 Predictions: The Evolution and Importance of the User Experience


 

Virtualization and Cloud executives share their predictions for 2015.  Read them in this VMblog.com series exclusive.

Contributed article by Kevin Cooke, Product Director, Stratusphere Solutions at Liquidware Labs

The Evolution and Importance of the User Experience

My prediction is based on the evolution and importance of the user experience. Application and desktop virtualization strategies continued to flourish and grow within organizations. This should come as no surprise as many have come to realize these next-generation delivery approaches are not simply a less-expensive delivery of business-as-usual, but a completely new approach to personal computing and device choice. That said, the last couple of years have been characterized by products, supporting technology and snake-oil peddlers claiming to increase user experience.

We have learned that keeping tabs on the back-end and contributing data center components do not guarantee end user satisfaction. Traditional host, storage and infrastructure monitoring approaches fail to take a user-centric point-of-view. Similarly, operational categories such as application performance monitoring excel at looking down into the overall services architecture, but have no visibility as it relates to user experience directly.

I think 2015 will be the year that user experience will be promoted from elusive, lip-service management veneer to true executive IT key performance indicator. No longer will it be sufficient to dabble and dance around the user experience, it will be required to quantify, trend and meet service level agreements that are tied directly to a user experience metric.

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About the Author

Kevin Cooke is the Director of Product Marketing and Management at Liquidware Labs, where he champions Stratusphere solutions and helping organizations reap the transformational benefits of virtual desktop infrastructure. Kevin has spent some time in the trenches as an IT professional, and as a solution provider; driving virtualization and next-generation data center architectures. Prior to this, he worked as an editor and journalist at a couple of well-known industry publications-needless to say, he has opinions and isn't afraid to share them.

Published Monday, December 08, 2014 6:28 AM by David Marshall
Comments
@VMblog - (Author's Link) - February 10, 2015 6:55 AM

Once again, how great is it to be a part of the virtualization and cloud industries? 2014 was another banner year, and we witnessed a number of fantastic technologies take shape and skyrocket. And I, along with many industry experts and executives, media

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