Virtualization Technology News and Information
RDPSoft Helps Small and Medium Enterprises Handle Virtualization Challenges With New Release of Remote Desktop Reporter

RDPSoft, a startup company focused on user session performance metrics for both on-premises and cloud-based networks, announces the arrival of Remote Desktop Reporter 2.7, a comprehensive solution for all types of networks, regardless of the virtualization technologies they employ.

In 2013, RDPSoft debuted its utility to the broader virtualization and server based computing (SBC) communities. Andy Milford, Founder and CEO of RDPSoft, recognized a gap in the market for SMBs who depended on SBC solutions like Microsoft Remote Desktop Services, Citrix XenApp, and VMWare Horizon View, yet had no way to track performance and user activity metrics on those platforms. Until the launch of Remote Desktop Reporter, SMBs were often priced out of SBC performance monitoring and session tracking utilities – the tools were priced per concurrent user and only offered at the highest licensing tiers of primary SBC platform vendors.

Version 2.7's Enhanced Feature Set Expands Ability to Address Virtualization Challenges

While previous releases of Remote Desktop Reporter focused exclusively on the SBC platforms mentioned above, version 2.7 introduces both a greatly enhanced feature set while expanding the virtualization technologies it can serve.

"Upon entering this market, we quickly learned that most businesses leverage a hybrid potpourri of virtualization platforms and shared computing technologies," Milford emphasized. "For instance, a law office may have physical desktops for internal staff, yet use multiple RDS or Citrix XenApp servers on top of Hyper-V for remote access by outsourced support staff. Other companies have a few virtualized desktops running alongside physical desktops and a Terminal Server."

According to Milford, this new release - version 2.7 - of Remote Desktop Reporter is the first in a number of releases that will focus on gathering user session metrics from all user activity, be it occurring in a Remote Desktop session, a virtual desktop, or physical desktop. A free trial software is available at the company's web site:

Addition of Remote Desktop Reporter Agent Expands Data and Metrics Gathering

The primary driver of the new feature set in Version 2.7 is the brand new Remote Desktop Reporter Agent. "Previous versions of our software were completely agentless," explains Milford. "We collected and warehoused user session information from Remote Desktop servers, Citrix XenApp servers, and VMWare Horizon View servers. However, the new agent gives us the ability to both gather an enhanced set of metrics on the aforementioned SBC platforms as well as grab the same types of metrics from physical desktops and/or virtual desktops where required."

For example, Remote Desktop Reporter can now show administrators how much of the CPU and memory individual sessions are consuming, both in aggregate and down to the minute. Administrators can record periodic session screen captures for review later, and see what programs in what sessions are connecting to what sites over what ports. More importantly, all this data is indexed in a database so administrators can search for sessions that match certain criteria - such as port usage, application window title, or application name.

Now, with a modest investment in Remote Desktop Reporter, managers can get valuable time-tracking data on how computing resources are being used, whether they are on-premise or in the cloud. And, network administrators can very quickly prepare a root cause analysis of what caused a problem on one or more SBC platforms, down to the individual user session, or even a specific program in that session.

"This is the sort of visibility that simply isn't available from common NMS (Network Management System) packages that look monolithically at devices as a whole, with no insight into how specific user sessions can impact performance for others," said Milford.

RDPSoft Retains Commitment to Flexible, Affordable Pricing

Reflecting the company's continued commitment to the SMB community with the version 2.7 release, pricing remains highly affordable.

For managed service providers, RDPSoft also offers a monthly subscription based licensing program. More details can be found at

Published Friday, December 12, 2014 6:23 AM by David Marshall
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