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Zenoss-as-a-Service Leveraged by University of Maryland University College for Hybrid-Cloud Operations
Zenoss Inc., the leading provider of unified monitoring and analytics solutions for physical, virtual, and cloud-based IT infrastructure and applications, today announced University of Maryland University College (UMUC) has successfully deployed Zenoss-as-a-Service (ZaaS) to reduce waste, increase efficiency, and ensure service quality to its 93,000 users worldwide.

Educational institutions today are aggressively seeking ways to harness the latest technologies, which can mitigate time and distance constraints and make learning possible from anywhere. However, with so many critical applications online, even the slightest network disruption can impact the educational experience.

"With roughly 40,000 concurrent daily users around the globe, IT operations directly impact revenue and user experience," states Greg M. Smith, Assistant Vice President, IT Infrastructure at University of Maryland University College. "Continuing our growth meant implementing a cloud first infrastructure -- shifting from primarily on-premise infrastructure to the cloud. Zenoss gives us the control and visibility we need -- from early detection, rapid root cause isolation, through diagnosis and on to resolution. This helps us ensure service quality for each of our users, regardless of location."

UMUC is Maryland's "open university", serving working adults, military service people and families, and veterans who reside in Maryland, across the United States and around the world. UMUC's mission is to be the recognized leader in career-relevant education and the strategic decision to implement a cloud first initiative -- moving all of their mission-critical applications and IT infrastructure to the cloud -- is key to ensuring future success.

"Managing a consolidated hybrid cloud infrastructure brings its own challenges. You need to be able to monitor server, network, storage, virtualization, and cloud components all in one place. Separate tools cause slow issue identification and response," stated Brian Wilson, Senior Vice President of Customer Success at Zenoss. "Zenoss flexibility and its ability to monitor all hybrid components is a critical ingredient for the UMUC cloud first initiative."

Available as an on-site or cloud-based service, Zenoss Service Dynamics provides unified, automated performance and availability monitoring and event management for any organization's entire IT infrastructure. Robust APIs facilitate easy integration with provisioning systems, service desk applications, CMDBs, and orchestration systems, enabling a holistic approach to managing IT service delivery.

Published Friday, December 12, 2014 6:26 AM by David Marshall
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