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Parallels Updates Parallels Automation 6.0 with Enhanced User Experience and Support for the Latest Microsoft Cloud Services

Parallels today announced the general availability of Parallels Automation 6.0, which includes top partner-requested features such as tiered pricing, direct migration from Exchange 2007 to 2013 and improved tools for managing customer accounts with multiple users and services. This also enables service providers to offer the latest versions of Microsoft cloud service offerings.

Three key areas of enhancements in Parallels Automation 6.0 include operations, user experience and support for Microsoft cloud services.

Operational Enhancements for Service Providers:

  • Transfer customer accounts between resellers and between customers without disruption of connected services
  • Implement more sophisticated pricing models with tiered volume pricing
  • Simplify tax issues for accounting and finance with integrated EZtax service
  • Improve order-to-cash processes with prescriptive indicators

User Experience Enhancements for End Customers:

  • Implement trial conversions with visible reminders and an updated trial conversion wizard
  • Increased performance for provisioning, task management and user interface by up to 50 percent
  • Simple user log-on experience between multiple services with SSO
  • Straight-forward employee and service management

Microsoft Cloud Service Support:

  • Launch Windows Shared hosting with latest Windows 2012 & SQL 2014
  • Launch Hosted Exchange (HEX) 2013 and migrate customers from HEX 2007/2010

“We value our partners’ collaboration and real-world experience,” said Alain Gentilhomme, senior vice president, Research & Development, Parallels. “Their input is critical to evolving Parallels Automation with features and capabilities that meet the needs of their customers and allow them to grow their cloud service business according to their specific needs.”

“With Windows Server 2012 support for shared web hosting, the ability to move subscriptions between customers, and all the improvements since Parallels Automation 5.5, Parallels Automation 6.0 is the best version of PA yet,” said Shawn Ort, system administrator, InfoQuest Technologies.

“The competitive landscape for hosted services continues to be highly competitive and service providers of all shapes and sizes are vying for market share,” said Philbert Shih, managing director, Structure Research. “Success is dependent on finding operational efficiencies, delivering a consistent and enjoyable user experience and looking for ways to differentiate. The best way to achieve these objectives is through automation and a unified management and delivery platform. Building something like this requires years of engineering effort that potentially takes away from core operational and business priorities. When it comes to the build versus buy decision it often makes sense to look at third party software and let someone else build it.”

Parallels Automation is the only platform to automate and simplify cloud service delivery for the largest telcos, hosters and IT distributors. It accelerates creation and delivery of differentiated service bundles through multiple sales channels and streamlines service provider operations. It also supports resellers and customers with dynamic, role-based control panels for self-managing accounts, users and services.

Published Thursday, March 12, 2015 8:29 AM by David Marshall
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