Continuity Software, a provider of IT Operations Analytics for proactive outage prevention, today announced the results of the 2015 IT Operations Analytics Survey.
Based on responses from over 200 IT professionals from various
industries, the survey found that organizations large and small are
struggling to meet their Key Performance Indicator (KPI) goals and
prevent IT issues before they adversely impact the business.
Additional key findings include:
- Uptime
is the leading KPI for IT operations, used by 89% of respondents.
Fifty-one percent of respondents track uptime in real-time, while 19%
track it daily.
- Organizations
are least likely to monitor KPIs in the cloud environment (only 20% do
so). In contrast, more than 70% of organizations monitor KPIs across
their networks, databases, applications and storage.
Do Organizations Meet Their KPI Goals?
- Only
29% of respondents consistently meet or exceed their KPI goals. 46%
percent of respondents meet their goals most of the time, and 13% meet
some of them.
- Organizations detect and address an average of only 57% of critical IT issues before they impact the business.
- Organizations
are more likely to meet their KPI goals if they frequently track
configuration consistency across more IT domains.
What Role Do Analytics Tools Play?
- IT
Operations Analytics tools are more commonly found in large
organizations. 47% of organizations with over 10,000 employees use them,
compared to 32% of smaller companies.
- 76%
of executives who use IT Operations Analytics find these solutions
helpful or extremely helpful in early detection of IT issues.
- IT
executives believe the best way to improve operations excellence is to
use better tools for measurement and analysis (28%), use tools to
enforce IT best practices (28%), or use tools to detect cross-domain IT
configuration issues (22%).
"Although
KPI tracking is becoming more and more sophisticated, the fact that
less than a third of organizations are meeting their KPI goals is
concerning," said Doron Pinhas, CTO, Continuity Software.
"Organizations could meet their KPI goals more consistently - and avoid
critical issues - if they used better analytics tools more often and
more widely, particularly in the cloud."
To view the full report, please visit: http://www.continuitysoftware.com/survey/2015-it-operations-analytics-survey/