Virtualization Technology News and Information
Code42 Named a 2015 Gartner & 1to1 Media Customer Experience Excellence Winner

Code42, the leader in endpoint data protection and security for business and enterprise, today announced it has been named a 2015 Customer Experience Excellence winner in the “Transformational Customer Experience” category by Gartner and 1to1 Media. The award recognizes companies that have implemented enterprise-wide, customer-focused strategies that significantly improve business performance.

Code42 was recognized for successfully turning its customer support function into a model for customer engagement. By migrating previously disparate departments—quality assurance, customer support and documentation—under an umbrella customer experience team, the company better supports the data security needs of its more than 37,000 business customers.

The winners were selected by a panel of judges consisting of Gartner analysts and 1to1 Media editorial staff. Judges evaluated the nominees based on the Eight Gartner CRM Building Blocks, 1to1 Media’s criteria for building profitable customer relationships and demonstrated measurable improvements in customers’ satisfaction, loyalty and advocacy.

“We place the customer experience above all else; keeping customers happy requires an unwavering commitment to the highest levels of quality coupled with an excellent customer service experience,” said Josh Brix, vice president, customer experience at Code42. “And our approach is working—we maintain a 97 percent satisfaction rate, a testament to the ‘customer first’ mindset we’ve led with from the very beginning.”

“I’m proud of our class of 2015 winners. For the first time, our winners have outlined clear-cut goals, the ability to achieve enterprise-wide buy-in and commitment, cross-departmental process changes, and tangible results. Most importantly, they’ve elevated their customer experience to meet consumer expectations,” said Mila D’Antonio, editor-in-chief of 1to1 Media. “My hope is that organizations across all industries will take away at least one element from these winning initiatives to implement within their companies.”

The winners will be recognized at the Gartner Customer 360 Summit in San Diego, CA. All of the winners are featured on and on the Gartner Customer 360 Summit website.

This honor marks the latest in a series of awards recognizing Code42 for its accomplishments. Earlier this year, Code42 was named a Stevie Award winner for customer service innovation and recognized by KMWorld as one of the top 100 Companies That Matter in Knowledge Management. The company also was named to Forbes’ list of America’s Most Promising Companies for the third consecutive year. For a complete list of Code42 achievements, visit the Honors page on the company’s website.

Published Wednesday, June 24, 2015 6:36 AM by David Marshall
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