SolarWinds, a leading provider of powerful and affordable hybrid IT
infrastructure management software, today announced updates to its
remote IT administration and support software,
DameWare Remote Support.
In the latest release, DameWare Remote Support extends its
over-the-internet remote session capabilities and can now establish
remote connections with servers and workstations outside the firewall
without end-user presence.
"DameWare Remote Support aims to ensure that IT pros can easily and
efficiently assist end-users through remote IT administration and
support," said Nikki Jennings, group vice president, product strategy,
SolarWinds. "Now, regardless of location or if the computer is attended,
IT teams can stay connected to remote systems, providing 24/7 business
continuity support with DameWare Remote Support. This extended ability
ensures that key services can be provided to remote systems without
having to wait until a remote computer is logged on and accessed by an
end-user."
DameWare Remote Support provides remote access to Windows, Linux
and Mac OS X desktops, laptops and servers for remote troubleshooting
and management of servers and workstations, both within the firewall and
over-the-internet. Administrators can reboot systems; start and stop
services and processes; copy or delete files; view and clear event logs;
manage multiple Active Directory domains, users and groups; remotely
reset passwords; and gain access to Windows computers from iOS and
Android mobile devices.
What will IT pros solve next with DameWare Remote Support?
With the latest version of DameWare Remote Support, IT pros can now:
- Establish remote connections with unattended workstations outside of
an organization's firewall for on-time support, system maintenance and
administration.
- Provide remote support, troubleshooting and management for systems running on Windows 10.
- Simplify remote host management within the DameWare console using the
new ability to search and find endpoints from saved host lists.
- Top Remote Connection Types Supported by DameWare Remote Support
- Attended and unattended remote connection inside the LAN
- Attended and unattended remote session outside the LAN, over-the-internet
- Remote connection from mobile
Pricing and Availability
SolarWinds DameWare Remote Support perpetual license pricing starts at
$349 USD and includes the first year of maintenance.