Virtualization Technology News and Information
RES Helps St. Luke’s Health System Deploy World-Class Digital Workspace in Just Seven Weeks

St. Luke’s Health System in Boise, Idaho, has chosen RES, the leader in digital workspace technology, for a multi-phase, enterprise-wide implementation focused on improving the clinicians’ user experience with an enhanced digital workspace and self-service IT. The first phase of the project was completed in just seven weeks, resulting in a more powerful digital workspace that augments a VDI environment running Citrix XenDesktop, Nutanix, and Epic for electronic medical records.

The IT team at St. Luke’s supports about 14,000 users across multiple locations. In the past, the team lacked the ability to deliver Office 2013 in a way that captured and maintained user customizations while leveraging the benefits of non-persistent pooled desktop approach to VDI. The health system also wanted to move forward with automated, self-service IT scenarios, which had proven difficult in the past due to cumbersome tools.

Phase I of the engagement was designed to accommodate the retirement of Windows XP clinical workstations. In just a seven-week time span, RES was able to help get more than 4,000 users at St. Luke’s up and running with new virtual workstations with an up-to-date version of Windows 7. This was accomplished with RES ONE Workspace, which delivers a consistent and personal work experience and a dynamic workspace with the right mix of apps and services to maximize the productivity of clinicians and other staff. RES ONE Workspace also empowers mobile workers with secure, context-aware access that is optimized based on each worker’s time of day, location, device and more.

“We’ve made tremendous strides, both in terms of streamlined VDI administration and vastly improved user experiences with RES,” says John Walchle, IT Engineering Services, at St. Luke’s. “Based on these results, we’re planning to roll out enterprise-wide in the near future.”

In addition, St. Luke’s moved forward with automated self-service IT capabilities, implementing the RES ONE Service Store, which automates the delivery and return of apps and services to each worker’s secure digital workspace. Today, busy clinicians can easily access, download, and install approved services and apps using a familiar and intuitive store-based concept where all access rights are managed automatically based on the user’s profile.

“Already the RES ONE Service Store is increasing satisfaction for our clinicians while saving IT time and money,” says Brett Taylor, Director of Infrastructure and Operations. “This means we can now focus IT resources on further innovation instead of just keeping the lights on.”

On top of all this, St. Luke’s added RES One Automation Manager to improve load balancing across multiple data centers. This is helping the hospital more effectively distribute traffic across servers to ensure the highest possible levels of VDI availability and responsiveness.

“RES is committed to delivering solutions that drive better business results for our clients. It’s been a pleasure for RES to work with such a dedicated team focused on innovation and clinician enablement,” says Ellen Derrico, Senior Director, Product Marketing at RES. “We’re looking forward to completing Phase II of the project, which focuses on improving user right management throughout the St. Luke’s Health System.”

Published Wednesday, October 28, 2015 10:28 AM by David Marshall
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