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VMblog's Expert Interviews: SingleHop Talks AI, a Free SaaS Platform for Monitoring, Management and Patching


Yesterday, SingleHop announced a new SaaS platform for remotely monitoring, managing, and patching servers and operating systems, called AI. To find out more about this announcement, I spoke with Jordan Jacobs, SingleHop's VP of Products. 

VMblog:  You made an announcement yesterday. Can you tell us about it? And also explain, what is AI? 

Jordan Jacobs:  Yesterday we announced a new product called AI. It's the most innovative development SingleHop has made since automating the deployment of servers in our early days. AI is a free, SaaS platform that helps IT administrators better manage, monitor, and patch all their servers, regardless of what data center or cloud they are hosted in.  AI transforms tedious and time-consuming server management tasks into simple, automated, easily managed alerts and actions items delivered to IT administrators through a single portal. And because it's free, it's a huge boon for companies of all sizes.

VMblog:  Why would an IT admin have a bunch of different cloud providers? 

Jacobs:  This is the new normal. As more IT projects are initiated across companies, more servers -- physical and virtual -- are spun up on different operating systems and at different locations and cloud providers. For example, some servers may be spun up within a company's AWS cloud for a one-off project, others by a business unit "gone rogue" that may start up Azure services with a credit card instead of trying to navigate the internal IT requisition process, still others servers may be spun up on a company's private cloud. But the reality is that managing the operations, health and compliance of these systems ultimately falls to IT staff, whether they are involved in scoping and deploying these resources or not.

VMblog:  How have IT departments managed their server inventories to date? 

Jacobs:  It's not that this is difficult stuff. It's not. It's just time consuming. IT departments are more than capable of monitoring and updating their own servers, but it takes a lot of time to research which patches are needed and for which servers. Installation of patches and server updates often must be done one-by-one, and it takes a lot of effort to respond to monitoring alerts at odd hours or in odd places. It's not that IT staff can't manage -- it's that their time is being wasted because the whole approach is flawed from the start.

VMblog:  How does AI address the problem?  And why is this important to IT staff?  

Jacobs:  AI works on any Windows server or Linux server running Red Hat or CentOS, at any provider, anywhere in the world. The servers do not have to be hosted with SingleHop. As long as the user has administrator access to the Windows server or root access for Linux, we're good. AI is up and running with a single command line and almost instantly starts to automate the routine busy work of "just keeping the lights on" - saving IT staff precious time and effort.  

AI lets IT staff get off the monitoring, management and patching treadmill to invest their energy into projects that bring value to their businesses.

VMblog:  How does AI fit into SingleHop's overall strategy?

Jacobs:  Our strategy at SingleHop has always been to use our roots in automation to provide scale, flexibility and control. AI embodies all three of these core tenets.  It scales effortlessly across any number of servers, has the flexibility to work across any cloud, and provides the control for IT staff to manage their own server ecosystems whether they use SingleHop's servers or not. In fact, we're so excited about the potential impact of AI on a global scale that we're offering it free. We're currently taking reservations for rollout at


Want to learn more about SingleHop? Check out this 90 second video explanation. Thanks again to Jordan Jacobs for speaking with


Published Thursday, November 12, 2015 6:31 AM by David Marshall
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