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BMC IT Service Management Business Accelerates in First Half Fiscal 2016
BMC, the global leader in software solutions for IT, announced strong financial growth, increased industry recognition and customer adoption across its IT service management (ITSM) portfolio in the first half of its fiscal year 2016. Businesses are adopting digital technologies to enable faster decision-making, collaborative workplaces, connected products and systems, and global enterprises, which has fueled sustained growth for BMC. 

In the BMC ITSM business for the first half of its fiscal year, the company experienced notable financial performance including:

  • A more than 50 percent year-over-year increase in new bookings of BMC's flagship Remedy platform 
  • Nearly 80 percent year-over-year growth in new bookings for BMC's Atrium Discovery and Dependency Mapping solution
  • Recurring revenue rate of 90 percent for BMC's ITSM business
  • Added 100 new ITSM customers in the past quarter, among them many marquee enterprises and 11 orders in excess of $1m each
  • Exceeded nine million end user subscriptions for BMC's self-service MyIT solution

Securitas Direct was looking to upgrade its ServiceNow ITSM installation with a feature-rich, flexible alternative and chose BMC's Remedy OnDemand solution. It then expanded the scope of the project with the addition of MyIT and ADDM solutions. "When looking to BMC for our ITSM needs, one of the key drivers was our desire to increase the percent of self-service requests among our employee base in seven countries," said César Romo, production manager at Securitas Direct. "I'm happy to report that after the deployment of MyIT, we saw a 30 percent increase in the use of self-service for incident management and 50 percent for request management in the first few weeks alone. BMC delivered an enterprise-scale service management platform that is modern, simple and powerful - it was just what we needed."

BMC brought several new product innovations to market including HR Case Management, a solution that enables companies to standardize and automate HR workflows and improve engagement by offering anytime, anywhere access to HR services. This solution has more than 20 customers in production and BMC recently signed its first annual HR Case Management subscription of greater than $1M. In May, BMC introduced an all-new Remedy 9 service management platform that enables the workforce to increase productivity and helps IT manage increasingly complex systems.

BMC also received industry recognition from Gartner. BMC is positioned as a Leader by Gartner Inc. for the second consecutive year in the 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM) and is positioned furthest along the completeness of vision axis in this year's report.1 In Gartner's 2015 Critical Capabilities for IT Service Support Management Tools, BMC Remedy ITSM Suite v 8.1.02 received the highest scores in three out of four use cases: intermediate-maturity infrastructure and operations (I&O), high-maturity I&O, and digital workplace ITSSM use cases.

Additionally, in its SWOT Assessment: BMC Remedy v9, analyst firm Ovum stated, "BMC Remedy 9 offers one of the best user interfaces of any ITSM solution currently on the market; the interface is clean and intuitive and helps deliver a positive user experience."

 "The digital era presents a significant opportunity for BMC and the ITSM business, as we continue to drive growth and deliver differentiated solutions that IT professionals demand," said Robin Purohit, president service support at BMC. "We believe our strong financial growth, increased industry recognition and accelerated customer adoption are all proof points that the company's digital enterprise strategy is enabling IT to work more efficiently and is providing a clear path for customers to successfully manage their digital transformation."

BMC also today announced updates to its HR Case Management and Smart IT solutions, which are a part of its IT service management portfolio. For more information on BMC's innovative IT Service Management solutions, visit

Published Tuesday, December 08, 2015 9:21 AM by David Marshall
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