Zenoss
Inc., the leading provider of unified monitoring and service
analytics for virtual, physical and cloud-based IT infrastructures,
today expanded its Unified Communications monitoring capabilities by
announcing a formal partnership with LayerX
Technologies and launching UC Insight with Log Analytics,
which is powered by LayerX’s award winning AnalytiX software.
Unified Communications is a collection of applications enabling
multi-channel communications (Instant Messaging, Email, Voice, and
Video) to traverse a common network, and provides users with a richly
integrated ecosystem where contact and content are seamlessly shared.
With Unified Communications working in concert, business teams are able
to collaborate with speed and efficiency. However, when Unified
Communications solutions experience issues, organizations often grind to
a halt as IT teams seek to restore Instant Messaging capabilities,
troubleshoot dropped calls, or repair video conference and VOIP
functionalities affected by jitter or other Quality of Service issues.
UC Insight with Log Analytics provides end-to-end monitoring
across not only heterogeneous Unified Communications applications and
systems, but infrastructure as well, delivering detailed call path
analysis and Quality of Service readouts for all UC devices and tools.
“Organizations of all sizes are rapidly adopting Unified Communications
platforms to increase team collaboration and productivity,” said Marcus
MacNeill, Zenoss Vice President of Product Management. “UC Insight
with Log Analytics offers extensive Quality of Service monitoring
that helps our customers stay ahead of issues within their UC
environment and uncover trends and patterns to optimize their
communications services.”
UC Insight with Log Analytics displays all UC data under a single
scalable architecture, correlated against performance thresholds and
analyzed to determine anomalistic behavior. By combining this capability
with the power of Zenoss Service Dynamics to automate remediation steps,
incorporate detailed dashboards, and create reports, Zenoss provides a
truly holistic approach to insuring UC environments constantly perform
at their peak.
The platform itself is also extremely flexible with the ability to
collect and index all types of data including Syslog, Proprietary Logs,
Flow, RTCP, SDN Data, CMR/CDR, SQL Queries, SNMP, and more. Utilizing
predefined rules and the powerful correlation engine at the heart of UC
Insight with Log Analytics, users can extract, correlate, and take
actions across the entire UC ecosystem. This data can then be graphed
and analyzed to improve business performance.
“Forward thinking enterprises have fully embraced Unified Communications
as a key enabler for business productivity,” said Glenn Means, President
of LayerX. “We are excited to partner with Zenoss to enable
best-in-class Unified Communications monitoring and rich log analytics.”