Spiceworks, the professional network for IT, today announced IT professionals can deploy and manage its cloud-based help desk solution on smartphones and tablets via the Spiceworks Help Desk mobile app. Today's announcement also includes new features to the cloud-based help desk, including service level agreement (SLA) ticket alerting, an IT Knowledge Base, and Spiceworks App Center integration. Collectively, Spiceworks provides a feature-rich help desk solution that can be deployed and managed in a way that works best for the IT professional. 

"The IT professionals in my department are often running around the office supporting employees so it's historically been difficult to address urgent user requests when we're not at our desks," said Brad Everts, IT supervisor at TW Garner Food Company. "The mobile app for Spiceworks' cloud-based help desk gives us the flexibility to open, respond to, and close tickets from wherever we may be."

Mobile support for Spiceworks' cloud-based help desk builds on existing capabilities for the on-premises version and provides the same capabilities IT professionals need to support their growing businesses, including unlimited admin and end-user seats, no hosting or storage costs, ongoing updates, and free support. With the mobile app, IT professionals can also receive push notifications on their mobile devices to stay on top of help desk tickets while on the go. 

In addition to the push notifications, new features for the cloud-based help desk solution include:  

• SLA ticket alerting allows IT professionals to create rules that will notify them when tickets are not responded to in a timely manner or closed in a pre-determined amount of time.
• User portal updates include Active Directory integration to automatically add end users, authenticate users in the portal, and tag them to tickets.
• IT Knowledge Base integration with the Spiceworks Community will be available soon for the cloud-based help desk, enabling IT professionals to easily access and share critical how-tos and tech tips with their colleagues.
• Spiceworks App Center integration enables IT professionals to customize and extend their help desk with more than 150 third-party apps to add new features and functionality.
  

"We're focused on helping IT professionals become more efficient by enabling them to run their help desk entirely from their phones or tablets," said Sanjay Castelino, VP of Marketing at Spiceworks. "With a tool that's easy to deploy and use on the go, IT professionals can now support their growing business in a way that works best for them."

The Spiceworks Help Desk mobile app is available for download today on iOS- and Android-based smartphones and tablets.