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Tegile Outpaces Storage Industry Standard for Customer Loyalty with New IntelliCare Lifetime Storage Offering
Tegile Systems, the leading provider of flash-driven storage arrays for databases, virtualized server and virtual desktop environments, is launching Lifetime Storage, the newest component of Tegile IntelliCare™ and an industry-first support offering that delivers a new storage system to customers every three to five years. With the introduction of its newly expanded IntelliCare program, Tegile is reinventing the customer experience by ensuring that both new and existing customers realize the performance gains and expanded capabilities of new storage systems and fresh storage media while avoiding excessive capital expenditures or large raises in maintenance costs.

Tegile IntelliCare is a comprehensive customer care program designed to maximize the uptime and efficiency of customers’ storage arrays and save them time on storage administration. Driven by cloud-based analytics and backed by a team of storage experts, IntelliCare enables storage administrators to quickly and easily monitor the health, performance and usage of all their Tegile storage arrays, predict future requirements, and detect problems before they develop into component and system failures.

Tegile is now expanding the advantages of IntelliCare to create a fundamentally simpler and more affordable approach to storage array ownership. With the addition of Lifetime Storage, Tegile is the first and only storage provider to offer customers an entirely new storage system, including the controller and media, every three or five years, with a flat maintenance contract.

“We are on a mission to bring Flash storage to the masses in a market where enterprises are plagued by growing demands on their existing infrastructure to continuously deliver more with the same resources,” said Rohit Kshetrapal, CEO of Tegile. “This new program gives enterprises access to the latest in storage innovation, without the cost of replacing an entire system or confronting surprise spikes in maintenance costs. Other storage vendors fall disappointingly flat in this area.”

The new Lifetime Storage and Expanded IntelliCare program features a technology refresh of the entire storage subsystem. This unique approach ensures that performance, capacity and economics of the system stay balanced.

“Tegile is firing an intriguing shot across the bows of the storage industry’s consumption model with its new Lifetime Storage offering,” said Mark Peters, practice director and senior analyst at Enterprise Strategy Group. “Other vendors use approaches that replace just a few parts, such as controllers or drives, which is really akin to putting new wheels or a new drivetrain in an old car – the vehicle can still only go at the speed of the weakest link. Instead, Tegile is meshing financial and operational elements to ensure a whole new storage system every three or five years.”

Tegile’s channel partners and resellers also benefit from the Lifetime Storage program. By offering this unmatched service to receive an entirely new storage system every three or five years, resellers are able to boost both initial sales and retention. This ultimately drives better customer satisfaction and loyalty, as well as creates a stable customer base.

“Tegile’s Lifetime Storage program is exactly what businesses are looking for to future-proof their infrastructure,” said Dana Steffey, president and CEO at SecureData Technologies. “As a reseller and managed service provider, the program gives us an attractive support offering that appeals to enterprises’ rapidly evolving storage demands. They can use Tegile knowing that they will always receive the most advanced storage technology as it hits the market.”

Availability

Tegile Lifetime Storage is now available globally to all new Tegile IntelliFlash customers. For more information, visit http://tegile.com/lifetimestorage.

Published Tuesday, June 21, 2016 4:29 PM by David Marshall
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