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PagerDuty Introduces Response Mobilizer and Response Bridge for Seamless Collaboration and Dynamic Incident Response

PagerDuty, the leader in modern incident management, announces the availability of Response Mobilizer and Response Bridge, two new features that enable seamless collaboration between responders for dynamic incident response and faster resolution. Using PagerDuty’s new Response Moblizer feature, customers can notify and enlist additional experts and critical stakeholders to an incident.  With the PagerDuty Response Bridge, customers can share a conference bridge for real-time collaboration on open incidents. Together, these features allow customers to respond at scale with the right people and contextual information for faster incident resolution.

Outages in the digital economy have serious customer experience and revenue implications that push ITOps and DevOps teams to constantly seek better tools and processes to mitigate the impact on their business. Critical incidents typically require a greater level of organization because the impact can span across multiple teams and business units, however, delays in enlisting the right subject matter experts cross-functionally can be detrimental for a time-sensitive resolution. Beyond the standard on-call schedules, PagerDuty Response Mobilizer allows customers to rapidly bring the right people together with the right contextual information to address business-critical issues in real-time. By helping customers recruit the right responders, PagerDuty reduces mean-time-to-resolve (MTTR) by minimizing the amount of time spent searching for responders . After gathering the right responders and key stakeholders, PagerDuty Response Bridge enables teams to collaborate via their existing conference bridge or chat tools. With custom messages that include critical incident context for new responders, PagerDuty provides a single incident view to coordinate the ideal response.

PagerDuty Response Mobilizer and Response Bridge enables customers to:

  • Notify the Right People: Easily select and invite individuals by name or escalation policy to collaborate directly on any PagerDuty incident

  • Mobilize Teams Immediately: Decrease response times by customizing how team members are notified (phone, push notifications, SMS), and identify their response status in real-time and escalate if necessary

  • Access Contextual Information: Include a brief message to responders detailing why they are needed and leverage the rich, contextual details already embedded inside every incident so all responders are immediately aligned

  • Conferencing Support: Include meeting details in any PagerDuty incident and invite responders to collaborate in a meeting, dramatically reducing MTTR

  • Leverage existing Conferencing Platform: PagerDuty supports multiple conferencing providers, including Cisco WebEx, GoToMeeting, and Blue Jeans, so teams can operate within their established communication channels

“Many companies take 30-60 minutes just to get the right people on a conference bridge during business-impacting outages or incidents,” said Tim Armandpour, senior vice president of product development, PagerDuty. “When down-time is your business’s enemy, how fast you respond to an incident matters to the bottom line. PagerDuty Response Mobilizer and Response Bridge drastically reduce the amount of time and effort needed to collaborate and resolve an incident, but more importantly, mitigate a business issue.”

PagerDuty Response Mobilizer and Response Bridge are available to all Standard and Enterprise customers today. To learn more, read our blog posts about Response Mobilizer and Response Bridge.

Published Monday, July 11, 2016 11:24 AM by David Marshall
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