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Agiloft 2017 Predictions: Business Users Gain Control of Enterprise Software

VMblog Predictions 2017

Virtualization and Cloud executives share their predictions for 2017.  Read them in this 9th annual VMblog.com series exclusive.

Contributed by Colin Earl, CEO at Agiloft

Business Users Gain Control of Enterprise Software

The past year has been a milestone one in the enterprise software world. Machine learning and AI have taken significant steps forward and adoption of these technologies by new and established companies is changing the way services are delivered. In addition, low-code and no-code software has come into the limelight as a way to reduce the burden on IT for software that requires frequent changes. Watch out for these and additional trends in 2017:

  1. A power shift to enterprise business users - Like never before, business users are shifting control of software buying away from vendor sales and marketing departments by creating their own communities for review and collaboration. Where companies once looked to industry analyst firms or consultants to recommend services, businesses can go directly to their colleagues on sites such as Capterra, G2Crowd and TrustRadius to get a real account of deployments on an enterprise scale.

  2. Software accelerates with automation - In a global environment, businesses are dynamically shifting and adapting to market changes. With the advent of low-code and no-code software, businesses are finding it possible to configure applications such as contract management or service desk to their unique requirements in the space of a few weeks. These can now be configured in about as much time as people take to build their Facebook pages. Today, the resulting systems are primarily operated by human staff. Over the next decade they will evolve to highly optimized automation driven primarily by artificial intelligence and deep learning.

  3. Insourcing development back to the U.S - While outsourcing manufacturing, engineering and development are trends long underway, a new wave is rising - insourcing. In manufacturing, some activities have been outsourced to southeast Asia and then insourced back to North America, but with some significant differences. Instead of relying on human-based production lines, the new manufacturing is about robotics and connected devices. In the same way, no-code/low-code software platforms will change the focus for developers within businesses. Manual coding can be automated, but not system design or partner and customer negotiations. In the coming years, development will be sourced increasingly "in-house," but focus on higher-level, strategic activities.

  4. Artificial intelligence takes flight - AI is great at solving "bounded" problems such as creating a chess-playing bot. The rules are well-defined and there is a large, but set number of permutations or moves available. A less bounded problem is that presented by a self-driving car near a primary school during rush hour. AI will continue to expand incrementally into more unbounded applications, but it will take time for deep learning to catch up to human quality in these complex scenarios. In the next year, we will see AI creep into our daily lives to bring automation to more "human" activities. Hitting an Amazon button to reorder laundry detergent is just the beginning.

  5. Will the true Internet of Things emerge? - Today, we don't see a true internet of things. What exists now is a loose set of connections and a range of emerging standards. For example, there is a huge number of personal health tracker devices on the market, but they're not driving your daily grocery list. Imagine if your health trackers could tell if you were calcium-deficient and add a supplement to your shopping list. The IoT is making traction in niche areas and services, such as driving (Waze), dating (Tinder), or ride sharing (Uber), but not emerging as the unified web that it may someday become. In 2017, we expect to see some of these niche areas becoming connected to each other to bring more value to consumers.

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About the Author

Colin Earl is CEO and founder of Agiloft. He is a software industry veteran with over 25 years of experience as a developer, product manager and CIO. Colin worked at IBM, General Electric and three startups before founding Agiloft in 1991. His vision was to accelerate the building and deployment of enterprise business applications by removing the need for custom coding. To learn more, follow us on Twitter.

 

Published Wednesday, January 04, 2017 7:02 AM by David Marshall
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