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How Cloud Computing Affects Mac and Windows

cloud and desktops 

Not too long ago, music and movies were played from discs and saved to local hard drives. But technology continues to evolve, allowing us to store rich media files on our computers and devices. It's also helped spawn the rollout of remote servers to free up precious space on our local drives.

As the tech industry moves steadily away from local storage and embraces remote cloud storage, many questions will arise with this paradigm shift. For instance, what differences are there between PC and Mac cloud capabilities? And how does cloud storage integrate with different operating systems?

The Mac versus PC rivalry is one that has burned since the Apple Mac hit the market in 1977. However, the introduction of cloud computing has since fanned those long-burning flames. While both iOS and IBM platforms offer cloud capabilities, despite popular belief, they're nearly the same. To remain competitive with each other, both have achieved almost identical capabilities.

So, with little difference in capabilities of Mac and PC cloud computing, the concern becomes which service or program is best for your specific needs, and that decision depends on the types of files you wish to store, if you want the option of collaboration with your file storage, and what kind of security you want.

Cloud Storage

For the average computer user wanting to save documents, store family photos and work online from anywhere, the Google Cloud Platform boasts storage, plus tons of online software programs, like Google Docs and Google Slides. While these programs mirror Microsoft Word and PowerPoint, respectively, iOS platforms have struggled to keep up with the rollout of these applications.

In fact, the capabilities of Apple iCloud are widely considered to be subpar when compared to the Google Cloud Platform. But because preference depends upon individual users' needs, both platforms offer many custom options that may sway your opinion.

Though the operating system does not matter for most cloud contact center programs, it's imperative that your cloud computing capabilities integrate with various operating systems. Though there are a few exceptions, most cloud storage programs are compatible with both iOS and IBM operating systems. Apple even signed a contract to be able to offer Google Cloud to their users.

Cloud Contact Centers

For small-business owners, cloud computing allows them to expand their businesses, while cloud contact centers can give these businesspeople the means to support their new customer base. It's customer service via the cloud. When choosing a cloud computing center, it doesn't matter whether you own a Mac or PC, as long as the service you choose integrates its services into your computer's platform.

Generally, small businesses use cloud-based services in order to efficiently compete with larger companies. As the competition keeps up, a cloud contact center, like those offered by Aspect, can help service your increased customer base, regardless of your business's computer operating platform of choice.

In addition to scalability, cloud services provide collaboration. A cloud-based system that is well-integrated allows customer service reps to collaborate with agents in other departments, which means providing a more streamlined, efficient service to customers, clients and partners.

If you're looking for cloud computing options, you don't need to look very far. No matter the operating system, there's a cloud storage and/or cloud contact center out there that's perfect for you and your small business.

Published Friday, March 31, 2017 10:44 AM by David Marshall
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