
RapidFire Tools Inc. has bundled together a powerful new set of
tools that, for the first time, allows MSPs to roll-out a high-value,
automated and branded internal IT security service that can be offered
to all of their clients. The new product, called Detector SDS (Service
Delivery System), includes an unlimited-use license for its unique
Detector cyber security alerting appliance, plus additional new tools
that the MSP can use to define the level of service, dynamically build
marketing materials to help sell the services they create, and built-in
workflow automation to easily manage the cyber security alerts through a
common interface. Everything in the system, including the unlimited-use
Detector appliance license, is covered by a low monthly subscription.
The Detector SDS solution comes pre-configured with a set of
three "white-labeled" cyber security service plans -- "Silver," "Gold"
and "Platinum." MSPs can deliver these as-is, "out-of-the-box," or
modify them to meet the needs of individual clients using the built-in,
menu-driven "Service Plan Creator." The pre-configured services, as well
as the customized ones, can all be renamed and branded by the MSP. Once
the plans are created, the MSP can quickly and easily select one or
more plans to present to a client or prospect, and the system will
automatically generate a professionally-formatted and branded "Plan
Matrix" sales sheet. The Plan Matrix has a column for each service plan,
in addition to neatly organized check-boxes that allow the client to
easily see the differences in the individual plan features and
deliverables. In addition, the system can automatically generate a
branded Service Catalog for each Plan Matrix, providing more details
about each of the deliverables included with each different level of
service.
The pre-configured Silver-level service included in Detector
SDS is designed to be a baseline internal cyber security service that is
the minimum recommended level of detection to offer. The Silver-level
service is recommended to be installed at every client, regardless of
size or industry. It is also designed to be delivered with the highest
level of automation and lowest amount of direct labor in order to make
the service easy to support, while also generating additional revenue
for the MSP. On the opposite end, the Gold and Platinum plans are
configured to cover a fuller range of security threats that the Detector
appliance can discover, and requires a higher level of engagement by
the MSP. These branded security services can be upsold to the MSP's
clients to create significant incremental revenue on top of the typical
managed services contracts the MSP offers to maintain a client's network
infrastructure.
"We have finally cracked the code to allow MSPs to provide a
new layer of internal cyber security services for their clients," said
Michael Mittel, president of RapidFire Tools Inc. "Every study conducted
over the past decade has confirmed that for most companies, internal
threats are a bigger issue for network and data security than threats
from external sources. Yet until now, most MSPs have not had the tools
to allow them to protect their clients from internal threats, especially
through a single-source, turn-key solution for one monthly fee. With
Network Detective's new Detector SDS offering, MSPs have the option to
license a full range of tools and instructional blueprints that teaches
them, step-by-step, how to create a replicable -- and lucrative --
portfolio of cyber security services based on Detector's powerful
threat-alert capabilities."
Once a Detector software appliance is installed at a client
site, it performs a daily, non-intrusive scan of the entire network --
and anything connected to it directly or remotely -- looking for
anomalous user behaviors, unexpected changes to the network and other
internal threats behind the firewall. After each scan, email alerts can
be sent out to any number of resources, depending upon the workflow that
the MSP prefers. Some alerts can be sent directly to a key client
contact for "self-triaging" of access-related or permission-related
issues. Other alerts can be sent directly to the MSP's service team, so
they can act on any discovered threat. Alternatively, alerts can be sent
to the MSP's NOC, or any service desk software with an email parser to
automatically generate service tickets.
Dynamic "Action Links" within the alert are used to
remediate, investigate, or ignore each issue. The links are tied into
the Network Detective cloud-based alert management portal, which gives
the MSPs and their clients a centralized location for managing the
alerts. Issues that are flagged to be "ignored" using the links will
automatically trigger changes within Detector's configurations to
"teach" it to also ignore future occurrences of the same alert, thereby
reducing the frequency of false positives. In addition to this dynamic
configuration, Detector also has a "machine learning" component that
allows it to get "smarter" the longer it's in place, using longer-term
trends and patterns as benchmarks to determine what is a "normal"
occurrence in a given environment.
The Detector SDS is offered through an annual subscription,
with a fixed monthly fee of just $499, including the unlimited-use
license for the Detector software appliance across all clients.
While Detector SDS is designed to function as a completely
stand-alone offering that does not require any other Network Detective
modules, MSPs who have Reporter and subscribe to other modules can
create more expansive and unique service plans by seamlessly
incorporating any reports that are included in the modules they have.
RapidFire Tools has created a series of "Cyber Security
Blueprints" that provide the MSP with recommendations and guidelines for
building-out and offering these expanded offerings. Other Network
Detective tools that work seamlessly with Detector and Reporter include
the Network and Security assessment modules, the Inspector appliance,
and the PCI and HIPAA compliance modules.
"The Detector SDS business model represents a genuine
breakthrough for the MSP market," said Mittel. "Many of our customers
expressed an interest in installing Detector appliances at a multitude
of client sites to maximize its revenue potential, which would be
cost-prohibitive for them without an unlimited-use subscription. We've
answered that call, not only by allowing the MSP to deploy the Detector
at as many sites as needed, but by providing a portfolio of tools and a
set of best practices that show them how to deliver and customize the
services based on the Detector's enhanced capabilities.
MSPs can find out more about Network Detective's Detector SDS offering at the following link.