LogicMonitor,
the leading SaaS-based performance monitoring platform for complex and
distributed IT infrastructures, today unveiled its Service Provider
Platform. Building on the core monitoring platform that is widely
deployed by leading web technology and Enterprises globally,
LogicMonitor's Service Provider Platform customizes SaaS-based
performance monitoring to meet the specific set of business needs for
Service Providers.
The
visibility LogicMonitor provides into geographically dispersed, hybrid
client IT infrastructures make it the ideal strategic partner for
Enterprise Service Providers. The Service Provider Platform enables
faster client on-boarding, improved issue-resolution times, and
increased transparency through capture of a robust feature set built for
Service Providers. Platform users will gain access to shareable
dashboards, detailed reporting, and multi-tenancy which enables child
account capability and granular role-based access control.
"Our
Service Provider partners have different business needs than our
typical Enterprise IT and SaaS-based based customers," says Clay Turk,
Service Provider Product Manager. "We're able to demonstrate value as a
separate platform and develop specific feature sets that will serve our
partners more specifically."
Companies like iVision, a leading Service Provider featured on CRN's 2017 Elite 150 list,
leveraged LogicMonitor's automated client on-boarding to save $124,000
annually and free up engineering staff for more strategic projects.
"Service Providers need vendors that will help them advance their
technical strategy," notes Aaron Sherrill,
Senior Analyst for the Managed Services sector at 451 Research. "As IT
service provision changes - from on- to off-premises, using self-service
and managed services - many providers are looking to support managed
private cloud as well as more complex infrastructure."
"LogicMonitor
has always adopted a partner-first strategy when it comes to Service
Providers," comments Brandon Myers, Director of Managed Services at Teklinks,
one of the largest Managed Service Providers in the country. Deep
engagement with the Service Provider community through advisory councils
and power-user groups, has allowed LogicMonitor to position itself as
the strategic vendor partner of choice for top SPs in the industry.
Myers continues, "It's very important to us that we pick vendors that
prioritize the channel, and the debut of LogicMonitor's Service Provider
Platform is a perfect example of that type of partner-first approach."
The
Service Provider Platform forms a crucial component of LogicMonitor's
Market Partner Program, a partner-focused reseller program that will
fuel the SaaS-based performance monitoring company's growth into new
North American markets and global expansion across EMEA and AsiaPac.