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Zoho Announces Agreement with Spiceworks to Provide Free Cloud-based, On-Demand Remote Support for IT Professionals

Zoho today announced it has entered into an agreement with Spiceworks to provide Zoho Assist, its free, online remote support application, to the millions of IT professionals who use Spiceworks to do their jobs.

Powered by Zoho Assist, Spiceworks Remote Support complements a collection of free tools and experiences provided by Spiceworks to help IT professionals connect with their peers, learn new skills and technologies, find and buy the solutions that are right for them, and manage their IT environment. The cloud-based tool enables IT professionals to remotely connect to end user workstations without a limit on the number of users or sessions. Using an encrypted internet connection, IT professionals can securely access workstations and troubleshoot IT issues without reconfiguring their VPN or firewall.

Highlights of Spiceworks Remote Support Powered by Zoho Assist

  • No Signup or login involved. A single click will start a remote session.
  • No complex steps necessary for end users to join the session.
  • Completely free for both personal and business use.
  • Unlimited end-points. Works across devices.

IT help desks, outsourced IT and MSPs, and customer support teams across the world rely on Zoho Assist to support remote customers located anywhere. It's web-based, secure, works well with firewalls, and doesn't require any prior installation to start or join a remote support session. Spiceworks Remote Support will enable IT professionals to better support a mobile workforce by remotely resolving issues with employees' hardware, software, and cloud services at no cost.

"IT professionals are challenged to support an increasingly mobile workforce that is constantly on the go," said Francois Caron, Executive Director of Spiceworks IT Product Management. "By enabling IT professionals to remotely access workstations over the internet, Spiceworks Remote Support will make it much easier to see what's really happening in a user's environment and quickly resolve any issues without being physically present."

"Remote support has become indispensable considering the distribution of teams/customers across countries. At the same time, IT pros need simple and free tools to support their customers. It'll be ideal if all essential applications are available at a single place and for free, like Spiceworks. We're glad to add remote support functionality to the toolkit as it would benefit IT pros a lot," said Raju Vegesna, Chief Evangelist at Zoho. "We hope it should add significant value as supporting remote customers no more means buying exorbitant software."

Published Tuesday, October 10, 2017 6:12 PM by David Marshall
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