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eG Innovations 2018 Predictions: The Rise of Digital Transformation and Performance Expectations

VMblog Predictions 2018

Industry executives and experts share their predictions for 2018.  Read them in this 10th annual series exclusive.

Contributed by Vinod Mohan, Senior Product Marketing Manager, eG Innovations

The Rise of Digital Transformation and Performance Expectations

The era of digital transformation (DX) has begun. The IT landscape for organizations is changing with software defined infrastructures, cloud computing, big data and internet of things exemplifying transformative technologies that are becoming mainstream. At the same time, newer applications and uses of technology are emerging. Historically, IT operations have lagged behind the advent and deployment of technology, and it will be no different in the digital transformation era as well.  2018 will be the year when IT operations for the digital transformation era will begin to take shape.

Customer Experience Above Everything Else

One of the main goals of digital transformation is to ensure fast, seamless and exceptional digital experience for customers as they access applications and business services. Gone are the days when IT teams are measured based on the CPU, memory, and disk utilization levels of their servers and networks. User experience will be the key performance indicator for IT operations teams. When applications are end-user focused, even a slight delay in web application response time can have a negative impact on an organization's business and brand. When applications are used internally (e.g., virtual applications and desktops), slowness will translate into lower user productivity, and ultimately, cost the business. Measuring every single customer journey at all digital touchpoints is crucial for digital transformation success. Therefore, customer experience monitoring and management will be top of mind for IT operations teams and they will seek both synthetic and real user monitoring tools for their key applications. Ensuring that these technologies work for all the different use cases - web applications, VDI and client-server applications - will be important.

Digital Workspaces in the Cloud

With the rise in cloud adoption in enterprises, another popular trend that is on the rise is the use of digital workspaces in the cloud. IT organizations will find it easy to spin up a virtual desktop in the cloud (AWS, Azure, etc.) and provide it to an end-user. This improves scaling and reduces the hardware footprint required to manage and maintain virtual machines on-premises. 2018 will see an increase in the number of service providers offering desktop-as-a-service (DaaS) solutions.

Whatever protocols in use for on-premises VDI deployments - ICA, RDP, PCoIP, Blast - these will be adopted for cloud-based desktops too. And, performance monitoring and user experience monitoring will retain their importance in the cloud. Troubleshooting of performance slowdowns will be even more challenging in digital workspace environments, as multiple domains of control are involved and there is limited visibility across these domains. More intelligent cloud-aware VDI monitoring tools will be needed to meet the needs of the digital ecosystem.

Analytics, The Game Changer

With all the new technologies that digital transformation introduces, there is a lot more data that must be processed to gain actionable insights. Performance monitoring is truly a big data problem! More intelligent, modern data analytics systems are critical to gain meaningful information from the stockpile of data. Some capabilities that IT operations teams will need in 2018 include:

  • Machine learning and pattern recognition: IT operations teams do not need more charts and reports that must be manually analyzed to determine requirements for meeting the needs and expectations of the business. The ability to analyze volumes of historical data, analyze trends and patterns, and highlight when a problem scenario is likely to occur again will be a basic expectation of monitoring solutions.
  • Situational awareness through baselining: The intelligence of a monitoring software to understand varying workloads and dynamically adjust performance thresholds will make alerting more meaningful and environment-aware.
  • Automated correlation and problem diagnosis: IT operations teams cannot afford to have experts' time spent fire-fighting day-to-day issues. They will need solutions that can help even non-experts quickly troubleshoot performance slowdowns. The dynamic nature of IT infrastructures also makes it impractical to analyze IT and application performance statically. Automatic cross-tier performance analysis and the ability to correlate events across different IT components will be helpful to pinpoint the root cause of problems, and be very important for digital transformation success.
  • Predictive analytics: Monitoring is not purely a function for diagnosing problems after they occur. IT operations teams that take a proactive approach to performance will experience more success, as compared with teams that are reactive. From monitoring data, IT operations teams will want to be able to predict futuristic trends and forewarn of impending capacity shortages and resource bottlenecks. This will help improve capacity planning and provide actionable recommendations for infrastructure optimization.

IT budgets in 2018 are expected to be flat, and so businesses will continue to expect IT operations teams to do more with less. Having the right people, processes and tools in place will be a key to achieving digital transformation success, helping to ensure efficiency while continuing to serve the needs of the growing, modern digital business.


About the Author 

Vinod Mohan 

Vinod Mohan is a Senior Product Marketing Manager for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He has 10 years of experience in product, technology and solution marketing of IT software and services spanning application performance management, network, systems, virtualization, storage, IT security and IT service management (ITSM). 

Previously, he was a Senior Product Marketing Manager at SolarWinds for server and application monitoring software. Now a key team member for eG Innovations, he is a contributing author for the eG Innovations blog, "Application & Virtualization Performance Insights", along with other trade publications including APMdigestDABCCCyber Defense MagazineVMBlog, IT Briefcase, Insfosec Island, The Hacker News, IT Pro Portal, and SolarWinds' THWACK community

Published Tuesday, December 05, 2017 8:02 AM by David Marshall
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