Digital performance management company, Dynatrace, today announced the findings of
an independent global survey of 800 CIOs, which reveals that 76% of organizations
think IT complexity could soon make it impossible to manage digital performance
efficiently. The study further highlights that IT complexity is growing
exponentially; a single web or mobile transaction now crosses an average of 35
different technology systems or components, compared to 22 just five years ago.
This growth has been driven by the rapid adoption of new
technologies in recent years. However, the upward trend is set to accelerate,
with 53% of CIOs planning to deploy even more technologies in the next 12
months. The research revealed the key technologies that CIOs will have adopted
within the next 12 months include multi-cloud (95%), microservices (88%) and containers
(86%).
As a result of this mounting complexity, IT teams
now spend an average of 29% of their time dealing with digital performance
problems; costing their employers $2.5 million annually. As they search for a
solution to these challenges, four in five (81%) CIOs said they think Artificial
Intelligence (AI) will be critical to IT's ability to master increasing IT
complexity; with 83% either already, or planning to deploy AI in the next 12
months.
Download the full "Top challenges facing CIOs
in a cloud native world"
report.
"Today's organizations are under huge pressure to
keep-up with the always-on, always connected digital economy and its demand for
constant innovation," said Matthias Scharer, VP of Business Operations,
Dynatrace. "As a consequence, IT ecosystems are undergoing a constant
transformation. The transition to virtualized infrastructure was followed by
the migration to the cloud, which has since been supplanted by the trend
towards multi-cloud. CIOs have now realized their legacy apps weren't built for
today's digital ecosystems and are rebuilding them in a cloud-native architecture.
These rapid changes have given rise to hyper-scale, hyper-dynamic and
hyper-complex IT ecosystems, which makes it extremely difficult to monitor
performance and, find and fix problems fast."
The research further identified the challenges that organizations
find most difficult to overcome as they transition to multi-cloud ecosystems
and cloud native architecture. Key findings include:
-
76% of CIOs say multi-cloud makes it especially
difficult and time-consuming to monitor and understand the impact that cloud
services have on the user-experience
-
72% are frustrated that IT has to spend so much
time setting-up monitoring for different cloud environments when deploying new
services
-
72% say monitoring the performance of
microservices in real-time is almost impossible
-
84% of CIOs say the dynamic nature of containers
makes it difficult to understand their impact on application performance
-
Maintaining and configuring performance
monitoring (56%) and identifying service dependencies and interactions (54%)
are the top challenges CIOs identify with managing microservices and containers
"For cloud to deliver on expected benefits, organizations must
have end-to-end visibility across every single transaction," continued Mr.
Scharer. "However, this has become very difficult because organizations are building
multi-cloud ecosystems on a variety of services from AWS, Azure, Cloud Foundry
and SAP amongst others. Added to that, the shift to cloud native architectures fragments
the application transaction path even further.
"Today, one environment can have billions of dependencies,
so, while modern ecosystems are critical to fast innovation, the legacy approach
to monitoring and managing performance falls short. You can't rely on humans to
synthesize and analyze data anymore, nor a bag of independent tools. You need
to be able to auto detect and instrument these environments in real time, and
most importantly use AI to pinpoint problems with precision and set your
environment on a path of auto-remediation to ensure optimal performance and experience
from an end users' perspective."
Further to the challenges of managing a hyper-complex IT
ecosystem, the research also found that IT departments are struggling to keep
pace with internal demands from the business. 74% of CIOs said that IT is under
too much pressure to keep up with unrealistic demands from the business and end
users. 78% also highlighted that it is getting harder to find time and
resources to answer the range of questions the business asks and still deliver
everything else that is expected of IT. In particular, 80% of CIOs said it is
difficult to map the technical metrics of digital performance to the impact
they have on the business.
To
download the "Top challenges facing CIOs in a cloud native world" report,
please visit https://www.dynatrace.com/cloud-complexity-report/.
This report, commissioned by Dynatrace, is based on a global
survey of 800 CIOs in large enterprises with over 1,000 employees, conducted in
August 2017 by Vanson Bourne and commissioned by Dynatrace. The sample included
200 respondents in the U.S., 100 in the UK, France, Germany and China, and 50
in Australia, Singapore, Brazil and Mexico respectively.